Associate Service Desk - Pune, India - Mindpool TECHN0L0GY
Description
Mindpool is hiring for an Associate Service Desk in Pune.Job Requirement:
- Excellent English communication skills.
- Required with an experience of international voice profile(global clients)
- Inbound/Outbound (technical support). Preferably US.
- Experience working in 24X7 voice support functions.
- Ready to work in shifts with nonweekend Weekly offs is a requirement for this role.
- Experience working on ACD(Automatic call distributor) would be preferable.
- Ticket management experience
- Preferable with experience in ticketing tools like CASD, Remedy, SNOW etc. Incident management and information on Incident life cycle is a must.
- L1 Experience working on Citrix, AD management, office/desktop trouble shooting will be required.
About Mindpool TECHN0L0GY:
Mindpool Technologies Limited is one of the renowned development and digital marketing firm with a decade long experience. We design strategies and solutions that are tailored specifically to your business vision. What makes us strong are our diverse expertise and a proven record of working with every industry type. We are powered with a strong team of certified and promising professionals. Our unique approach and innovative thinking have helped many businesses to expand and gain recognition. Accredited with ISO 9001:2015 and ISO/IEC 27001:2013, Mindpool has proven to be a trusted technology partner to our clients by maintaining a high standard of products/service
More jobs from Mindpool TECHN0L0GY
-
NET Architect
Pune, India - 3 days ago
-
Database Architect
Pune, India - 2 days ago
-
Validation Integrator
Mysore, India - 5 days ago
-
Database Architect
Pune, India - 1 day ago
-
Ibs Design
Noida, India - 4 days ago
-
Html5 Application
Kurnool, India - 1 day ago