Bom - Noida, Uttar Pradesh, India - Wipro Limited

Wipro Limited

Verified Company

Noida, Uttar Pradesh, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Noida, India

Job Description:

The Benefits Operations Manager (BOM), is accountable for managing operational performance for assigned client(s). This includes meeting and exceeding contractual performance standards and defined operational measures. The BOM is responsible for making sure that all ongoing work is delivered ontime and with quality to plan sponsors and plan participants. The BOM is accountable for identifying process improvements, building efficiencies in client operations, effective project planning and capacity & resource management. The BOM is a contact for the client, Third-Party Administrators, as well as all internal Shared Services that impact ongoing operation
Roles & Responsibilities
Stay current with Industry developments in respective domain, and share with CDG and Benefits colleagues
Active participation in client renewal meetings and data collection projects at bidding stage
Understand client contractual agreement and performance measures
Monitor client operations measures to proactively manage clientlevel impacts
Respond to client requests in a timely fashion using effective communication skills
Proactive management of operations metrics to meet or exceed SLA targets
Assign and manage BOA work, including workload distribution, track status of outstanding work, ensure SLA metrics are met/ exceeded, identify training opportunities, review and approve SOPs, identify activities for transition to OCP/ Shared Service
Establish strong client relationships to support and facilitate tough client conversations with acceptable client outcomes
Identify growth areas for BOAs and provide opportunities in those areas
Identify crosstraining opportunities and implement crosstraining action plan
Establish strong client relationships to support and facilitate tough client conversations with acceptable client outcomes
Develop and deliver clientspecific operational training and support domain related training
Be a good team player and coach in order to create a healthy environment of trust amongst the team.
Qualifications
Graduate (except BE/ BTech/ MCA/ regular MBA)
57 years' experience in US Benefits Domain and Benefits Administration
Good Communication Skill
Health and Welfare (HW)

We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.