Customer Care Executive - Delhi, India - AQUALIGHT HOME APPLIANCES PVT LTD

Description

Identify and understand the nature of the issues faced by government officers and provide appropriate solutions

• Assist government officers in navigating the organization's processes and procedures, including providing guidance on regulatory compliance requirements
• Collaborate with internal departments to ensure timely resolution of issues faced by government officers
• Escalate complex issues to the appropriate department or senior management for resolution
• Maintain accurate and uptodate records of all interactions with government officers in the organization's customer relationship management system
• Build and maintain positive relationships with government officers to ensure customer satisfaction and loyalty
• Provide regular feedback to the management on the performance of the organization's services and processes, and suggest improvements where necessary

Qualifications and Skills:

• Bachelor's degree in any discipline
• Prior experience in customer service, preferably in a government or public sector setting
• Excellent verbal and written communication skills
• Strong interpersonal skills and ability to build rapport with people from diverse backgrounds
• Ability to work under pressure and handle difficult situations with calmness and composure
• Familiarity with government processes, procedures, and regulations is a plus

Working Conditions:

• The job may require extended working hours, including weekends and holidays, depending on the needs of the government officers and the organization
• The job may require occasional travel to meet with government officers in person or attend meetings or events.

This job

Stop generating


Salary:
From ₹12,582.28 per month


Schedule:

• Day shift

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

Education:

• Higher Secondary(12th Pass) (preferred)

Experience:

• Technical support: 1 year (required)

- total work: 1 year (preferred)

• Customer service: 1 year (preferred)

Language:

• Hindi (required)
• English (preferred)