Front Office Associate - Calangute, India - Hard Rock Hotel Goa

Hard Rock Hotel Goa

Verified Company

Calangute, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Diploma or Graduation in Hotel Management

Process all guest checkins by confirming reservations, assigning room, and issuing and activating room key
Process all payment types such as room charges, cash, checks, debit, or credit
Process all checkouts including resolving any late and disputed charges
Answer, record, and process all guest calls, messages, requests, questions, or concerns
Coordinate with Housekeeping to track readiness of rooms for checkin
Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed
Supply guests with directions and information regarding property and local areas of interest
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
Complete designated cashier and closing reports in the computer system
Cash guests personal checks and travelers checks
Count bank at the beginning and end of shift
Balance and drop receipts according to Accounting specifications
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets
Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation
Speak with others using clear and professional language; answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
Comply with quality assurance expectations and standards
Stand, sit, or walk for an extended period of time