Hotel Receptionist - Jalandhar, Punjab, India - WIZE ENTERPRISE

WIZE ENTERPRISE

Verified Company

Jalandhar, Punjab, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Title:
Hotel Receptionist

Overview:

As a Hotel Receptionist, you will be the first point of contact for guests, providing exceptional customer service and ensuring smooth operations at the front desk.

You will handle guest inquiries, check-ins, check-outs, reservations, and assist with various administrative tasks. This role requires excellent communication skills, attention to detail, and a friendly demeanor.

Contact us

Responsibilities:

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Guest Relations:

Greet guests warmly and provide assistance with inquiries, requests, and concerns.
Handle guest checkins and checkouts efficiently, ensuring a smooth process.
Provide information about hotel facilities, services, and local attractions.
Respond to guest complaints or issues in a professional and timely manner, escalating as necessary.

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Reservations and Bookings:

Process hotel reservations, including online bookings, phone reservations, and walkins.
Ensure accuracy in booking details, including room types, rates, and special requests.
Coordinate with other departments to fulfill guest preferences and special requests.
Maintain updated knowledge of room availability, rates, and promotions.

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Administrative Support:

Manage the hotel's front desk operations, including handling cash, credit card transactions, and guest billing.
Maintain accurate records of guest accounts, payments, and room assignments.
Assist with administrative tasks such as filing, data entry, and correspondence.

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Safety and Security:

Monitor the lobby area and ensure security protocols are followed.
Handle guest emergencies or security incidents, following hotel procedures and guidelines.
Maintain confidentiality and adhere to privacy policies when handling guest information.

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Team Collaboration:

Collaborate with other hotel staff members to ensure seamless guest experiences.
Communicate effectively with housekeeping, maintenance, and other departments to address guest needs.
Participate in staff meetings, training sessions, and ongoing professional development.

Requirements:

Previous experience in a customer service or hospitality role preferred.
Excellent communication and interpersonal skills.
Proficiency in using hotel management software and reservation systems.
Ability to multitask and prioritize in a fastpaced environment.
Strong attention to detail and organizational skills.
Ability to remain calm and professional under pressure.
Flexibility to work shifts, including evenings, weekends, and holidays.
High school diploma or equivalent; additional education or certification in hospitality or tourism is a plus.