Front Office Executive - Hyderabad, India - MANGO SUITES VIERA

Description

• Provides guests with assistance at the front desk during the checkin and checkout processes and throughout their stay.
• Maximizes revenue and cash flow by promoting hotel services and adhering to credit and inventory control processes.
• Liaising with housekeeping to ensure information is passed on for room requests and special requests.
• Balances daily cash, transaction postings and credit card remittance at the end of each shift ensuring all information is accurate and without discrepancy.
• Accepts responsibility for accurately maintaining cash float.
• Use the Brand standard for answering the telephone.
• Ensure work area is keep neat and tidy.
• Keeps abreast with the hotel's daily banquets, functions and activities.
• Attends Front Office communication meetings to maintain solid teamwork and sharing of goals.
• Maintains policies and procedures to ensure the lowest level of loss is maintained.
• Adheres to rate restriction periods.
• Attends any training programs as directed or requested.
• Accurately processes maintenance requests.
• Keeps Executive informed of all problems or unusual matters of significance.
• At all times keeps a favorable image of the Brand.
• Adhere to Brand policies and procedures, including personal presentation, grooming and hygiene.
• Perform any other reasonable duties as directed by your Department head, the Unit Manager or his/her designate.
• Maintain hotel and guest security and confidentiality at all times and reports any relevant information to a supervisor or manager.

• No

• Commuter assistance
• Food allowance
• Paid sick time
• Provident Fund

• Flexible shift
• Rotational shift

• Performance bonus

• Hindi (preferred)
• English (preferred)