Sales Support Executive - Kanjurmarg, Mumbai, Maharashtra, India - Allarch India Pvt. Ltd.

Description

• Review and analyse previous quotations and pricing before sending a new Proforma Invoice (PI) to ensure accuracy and consistency.
• Identify and assess customers' needs to achieve satisfaction, utilizing active listening and probing techniques.
• Cultivate sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information to customers using appropriate methods and tools, ensuring customer satisfaction.
• Address customer complaints promptly and professionally, providing appropriate solutions and alternatives within specified time limits.
• Follow up to ensure complaint resolution and customer satisfaction.
• Keep detailed records of customer interactions, process customer accounts, and maintain organized document filing.
• Adhere to communication procedures, guidelines, and company policies when interacting with customers and internal stakeholders.
• Collaborate with Warehouse, Customers, Sales Representatives, Inventory Managers, and Suppliers to ensure smooth coordination of activities and timely resolution of issues.
• Follow up with customers to obtain purchase orders (POs) and other necessary documents to facilitate order processing.
• Take responsibility for timely collection of payments from customers.
• Follow up on outstanding payments and prepare reports for management review.

• Bachelor's degree in Business Administration, Marketing, or related field.
• Previous experience in sales support, customer service, or related roles.
• Excellent communication and interpersonal skills.
• Strong problemsolving abilities and attention to detail.
• Proficiency in Microsoft Office suite (Word, Excel, Outlook).
• Familiarity with CRM software (e.g., Salesforce) is advantageous.
• Ability to multitask and prioritize tasks effectively in a fastpaced environment.
• Professional development opportunities

• Provident Fund

• Day shift

• No travel

• Bachelor's (preferred)

• English (preferred)

• Kanjurmarg, Mumbai, Maharashtra (required)