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    ServiceNow Solution Architect - Pune, India - Saaki Argus & Averil Consulting

    Saaki Argus & Averil Consulting
    Saaki Argus & Averil Consulting Pune, India

    3 days ago

    Default job background
    Description

    Experience 12 to18Years

    Location Chennai Bangalore Hyderabad Pune

    Work Mode Hybrid

    Roles andResponsibilities:

    Domain:

    Shouldhave good understanding of the Telco domain.

    Should have indepth knowledge in Service Assurance journey (bothProcesses and Systems)

    . Process Analysis & Design BusinessAnalysis:

    Knowledge on Service assurancejourney (Business Processes) Service Operations activities aremandatory. Knowledge on Service fulfilment business processes willbe added advantage.

    Ability to conduct indepthanalysis of ASIS business processes across businessfunction/teams.

    Collaborate with stakeholdersto understand current workflows pain points and businessobjectives.

    Identify opportunities for processimprovement and automation.

    Design and documentTOBE business processes incorporating best practices and industrystandards.

    Create process maps and other visualrepresentations to illustrate proposed changes previous experiencein BPMN tool would be an added advantage.

    Workclosely with crossfunctional teams to ensure alignment withorganizational goals.

    Engage with differentstakeholders to understand their roles/responsibilities in theservice assurance journey agree the process with various teamswalkthrough the agreed process and share the Process Designdocument.

    Knowledge on different process designtools like ARIS BPMN etc is mandatory.

    Knowledge on Process Automation tools like Camunda Appian etc)Process Mining tools like Celonis etc is desirable.

    Ensure the delivery of the collaterals conforms tocontractual outcomes and timescales.

    Supportthe Programme and Project Manager in project planning risk andissue management and the budgeting process.

    Should have led the team of atleast 4 members.

    Experience in working in Service Assurance related consultingexercises/proposals is desirable.

    Experience inworking with Service operations team in improving their processeswill be added advantage.

    Knowledge on FibreAccess Products is desirable.

    Must haveexposure to deriving insights using data should understand theexisting process identify improvements in the journey/processespropose solutions on the identified improvement areas and provideconsulting service to the telecom service provider.

    Identify trends and make recommendations for quality andoperational improvement.

    Collaborate withleaders to understand key value drivers and challenges within theirbusiness units and determine the key metrics and insights that canhelp improve the business (Enhanced CX Right First Time On TimeThis Time).

    Remote Work :

    No

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