Customer Support - Chandigarh, Mohali - confidential

    confidential
    confidential Chandigarh, Mohali

    5 days ago

    Full time Healthcare
    Description

    We are seeking a highly customer-focused individual for the Customer Support (Chat) role at KVC Consultants Ltd. In this position, you will be responsible for providing excellent customer service in a friendly and courteous manner through chat, promptly addressing inquiries, and ensuring immediate resolution of customer concerns.

    Roles and Responsibilities:

    • Provide splendid customer services to customers in a friendly and courteous manner at all times via chat.
    • Adhere strictly to quality and compliance guidelines in all interactions.
    • Demonstrate the ability to make quick decisions and respond to customer inquiries promptly, ensuring all concerns are resolved immediately.
    • Handle multiple chat conversations simultaneously while maintaining high service quality.
    • Document customer interactions and resolutions accurately in the system.
    • Escalate complex issues to the appropriate team when necessary.
    • Stay updated on product knowledge and service procedures to provide accurate information.

    Skills Requirement:

    • Strong written communication skills, including excellent grammar, spelling, and punctuation, for effective chat interactions.
    • Strong interpersonal and listening skills.
    • Must possess excellent verbal communication skills (for internal communication and training purposes, though primary external communication is chat).
    • Proven customer service background.
    • Ability to take quick decisions and respond promptly to customer inquiries.
    • Problem-solving skills to address customer issues effectively and efficiently.
    • Ability to work in a fast-paced environment.

    QUALIFICATION:

    • Graduate or Undergraduate.

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