- Offering support in short term forecasting, scheduling, and inventory management for Operations
- Implementing WFM scheduling/RTA support
- Collaborating with operations daily to ensure adequate staffing for meeting service level objectives
- Working with Workforce Planning team for accurate forecast loading
- Ensuring awareness of staffing needs and development of mitigation plans
- Managing schedules and skill allocation for new hires
- Assisting in metrics improvement, trend reporting
- Utilizing workforce management software and historical data for effective staffing decisions
- Supporting short term forecasting and daily staffing allocations
- Observing agents' performance versus schedules through call center tools
- Managing inventory for meeting service levels and turnaround times
- Understanding technical and business solutions to present to management
- Preparing and maintaining reports, dashboards, and packages
- Complying with company policies and employment contract terms
- High School Diploma/GED OR 3+ years of call center and/or back-office operations
- 2+ years of call center and/or back-office operations experience
- 1+ years of Workforce management experience
- Intermediate proficiency in MS Excel and MS Word
- 2+ years of workforce systems experience with platforms like Avaya, CMS, IEX, eWFM, Genesis, and Blue Pumpkin
- Flexibility to work weekends and a varied schedule
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Services Renewal Representative Ii
3 weeks ago
Oracle Gurgaon District, Haryana, IndiaDrive the support renewals of existing Oracle customers. Act as a customer relationship manager and help the customer derive the maximum benefits from support. · Responsible for the complete sales cycle of initiating contact and closing the support renewal in a timely manner. Ens ...
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Procurement Officer
3 weeks ago
TaskUS Gurugram, Haryana, India**About TaskUs**:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the f ...
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Civil Site Incharge
2 weeks ago
DESIGN MAGNET Gurgaon, IndiaWorks as part of the site management team liaising with and working alongside architects, supervisors,and subcontractors. They share responsibility for site security, health and safety, and the organization and supervision of material and human resource · Acting as the main techn ...
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Recruiter
1 week ago
AXA Gurgaon, IndiaAt AXA XL, we are transforming Human Resources. To keep AXA XL moving fast, fast forward, HR is changing our systems, processes and policies to help our clients attract, engage, develop and retain the best talent globally. We are looking to bring on board a passionate Human Resou ...
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Supervisor, Us Business Services
1 week ago
Hollister Incorporated Gurugram, Haryana, India**Summary**: · Join our passionate team as a Global Business Supervisor supporting US customer service operations in India. In this role you will play a critical role in overseeing customer service operations for consumers and B2B sales within the US market. You will lead a team ...
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Account Executive
1 week ago
Salesforce Gurgaon, IndiaJob Category · Sales · Job Details · Slack has a positive, diverse, and supportive culture—we look for people who are curious, inventive, and work to be a little better every single day. In our work together we aim to be smart, humble, hardworking and, above all, collaborative. I ...
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Domain Solution Expert
2 weeks ago
amdocs Gurgaon, India**Job ID**:177982 · **Required Travel**: Minimal · **Managerial - No** · **Location**:India · - Gurgaon (Amdocs Site)** · **Who are we?**: · **In one sentence**: · A professional who has a clear understanding of the product vision and requirements, and is able to articulate, comm ...
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Inp - Call Center Supervisor Ii
2 weeks ago
Jobs for Humanity Gurgaon District, Haryana, IndiaCompany Description · Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Ha ...
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Experienced Field Service Representative
2 weeks ago
BOEING Gurgaon, IndiaAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate ...
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Inp - Call Center Supervisor Ii
3 weeks ago
Jobs for Humanity Gurgaon, IndiaCompany Description · Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or ha ...
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Customer Support Executive
1 week ago
Elsevier Gurgaon, IndiaTeam Lead - Customer Support Executive · Location: Bangalore/Mumbai/Gurgaon · Time type: Full time · About the Role: · As a Customer Support Executive delivers remote (e.g., telephone, online) post-sale troubleshooting and diagnostic support services to ensure that all products a ...
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Ind IT Professional
2 weeks ago
Aon Corporation Gurgaon, IndiaPosting Description: · - **Aon is looking for **a Virtual Application and Desktop **Technicia**n** **to support Aon's **growing Citrix **environments**: · - As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective s ...
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Procurement Officer
3 weeks ago
TaskUS Gurugram, Haryana, India**About TaskUs**:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the f ...
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Partner Advocate
1 week ago
Expedia Partner Solutions Gurugram, Haryana, IndiaDo you love to solve puzzles? · As a Partner Advocate you will collaborate directly with our partners when they require assistance or service. You will work closely with our Sales Account Management, Integration Consultant, Launch management and Product teams to investigate and r ...
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Goutham Shekarbabu
3 weeks ago
Annalect Gurgaon, IndiaDepartment · - Employee Experience · - Job posted on · - Oct 26, 2023 · - Employment type · - Full Time Employee · **Associate Director - Employee Experience** · **Location: Mumbai, Bangalore, Hyderabad or Gurugram** · **About Annalect India** · We are an integral part of Annalec ...
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Account Executive
2 weeks ago
Salesforce Gurgaon, India**Job Category **:Sales · **Job Details**: · **Responsibilities**: · - **Lead Service Cloud opportunities for the growth business.**: · - **Identify and develop key opportunities.**: · - **Develop and complete successful service campaigns along with marketing, business developmen ...
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Product Owner
2 weeks ago
amdocs Gurugram, Haryana, India**Job ID**:187811 · **Required Travel**: Minimal · **Managerial - Yes** · **Location:**:India · - Gurgaon (Amdocs Site) · **Who are we?**: · Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock ...
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India Client Advisor
2 weeks ago
Amplifon Group Gurgaon, India**Job Purpose**:Client Advisor / Customer Service Officer(CSO) is an individual contributor who plays a very critical and important role into Business. All the necessary training and support will be provided to adhere above mentioned roles and responsibilities. · **Job Specificat ...
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Product Owner
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amdocs Gurugram, Haryana, India**Job ID**:185772 · **Required Travel**: Minimal · **Managerial - No** · **Location:**:India · - Gurgaon (Amdocs Site) · **Who are we?**: · Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock o ...
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Business Systems Administrator
1 week ago
Wood Plc Gurgaon, IndiaOverview / Responsibilities: · The Business Systems Support (BSS) team provides support to Oracle HRMS, Payroll, Finance, Supply Chain · and Projects functions. The BSS Systems Administrator will perform administrative tasks within Wood Oracle · **Responsibilities**: · - Monitori ...
Senior Workforce Representative - Gurgaon, India - UnitedHealth Group
Description
Optum is a worldwide organization focusing on providing care combined with technology to enhance the well-being of millions of individuals. Working with us means contributing to better health outcomes by facilitating access to healthcare, pharmacy benefits, data, and resources necessary for people to thrive. Our culture embraces diversity, offers comprehensive benefits, career growth opportunities, and a chance to influence the communities we reach on a global level. Join us in Caring. Connecting. Growing together.
Primary Responsibilities:
You'll receive recognition for your performance in a challenging environment that provides clear directions for success and development opportunities.
Years of post-high school education can be substituted for experience.
Required Qualifications:
Preferred Qualifications:
At UnitedHealth Group, our mission is to improve health outcomes and make the health system more effective for all individuals. We are dedicated to providing equitable care, reducing health disparities, and promoting better health for everyone, regardless of race, gender, sexuality, age, location, or income. Join us in our mission to create positive change.