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    senior specialist - Hyderabad, India - HCLTech

    HCLTech
    HCLTech Hyderabad, India

    6 days ago

    HCLTech background
    Description
    Network Data L2 Role
    Responsibilities & Qualifications
    Responsibilities i. Adhering to SLAs
    ii.
    Mentoring / Training Team Members
    iii.
    Handling tickets / requests
    iv.
    Perform root cause analysis
    v.
    Troubleshooting technical issues
    vi.
    Defining processes and ensuring that the processes are adhered to
    vii.
    Oversees and is responsible for successful completion of Installation, configuration and migration
    viii.
    Ensure maximum uptime according to the SLA
    ix.
    Understanding of Multi-geo support environment
    x.
    Responsible for building / maintaining a test environment
    xi.
    Improves and maintains customer and employee satisfaction
    xii.
    Suggests new technologies and design changes
    xiii.
    Monitoring and maintaining SLA requirements by the team members
    xiv.
    Testing / Auditing/processes as required from time to time
    xv.
    Identify Skill gaps and plan for training / knowledge updating
    Technology Knowledge i.
    Router - Cisco, Avaya (Extreme), Juniper
    ii.
    Switch Cisco and Avaya (Extreme), Juniper
    iii.
    WLAN Access Points Cisco and Aruba
    iv.
    Firewalls Cisco, Juniper and Fortinet
    v.
    WLAN Appliance Cisco and Aruba
    vi.
    IPAM Infoblox /others
    vii.
    WAN Optimizer - Riverbed / others
    viii.
    Packet Shaper - Bluecoat
    ix.
    Terminal Server - Ion systems /others
    x.
    Load Balancer - F5
    Qualifications
    i.5+ years of hands-on experience and proficiency in managing and maintaining a medium/large environment
    ii.
    Extensive hands-on technical skills to cover installation, configuration, administration and advanced troubleshooting of data networks in large enterprise that includes Wired & Wireless
    iii.
    Excellent communication and conversation skills (Verbal and Written) Perform root cause analysis
    iv.
    Able to handle high pressure
    v.
    Experience on Cisco (Routers/Switches) , Extreme & Juniper products
    vi.
    Experience on Wireless technologies Cisco, Aruba
    vii.
    Experience on Firewall rules & troubleshooting Security incidents across Cisco ASA / Fortinet & Juniper Firewalls
    viii.
    Should have good understanding of SDWAN solutions
    ix.
    Handling troubleshooting calls related with Routing, Switching, Wireless, & VPN
    x.
    Good hands-on experience with OS upgrades of different vendors devices.
    xi.
    Knowledge of load Balancers & Optimizers like Riverbed
    xii.
    Knowledge of DNS, DHCP and IPAM solutions
    xiii.
    Hands on technologies like IP addressing schema, VLSM, DHCP, DNS etc.
    xiv.

    Knowledge of implementing and troubleshooting complex layer 2 technologies such as VLAN Trunks, VTP Ether channel, STP, RSTP and MST.

    xv.
    Excellent NOC Troubleshooting, analyzing & managing the critical
    xvi.
    Incidents, Problem tickets with out of the box thought process
    xvii.
    Experience on any cloud technologies or SDN technologies will be an added advantage
    Soft Skills
    i.
    Excellent communication and conversation skills (Verbal and Written)
    ii.
    Good documentation skills
    iii.
    Should have excellent customer handling skills
    iv.
    Able to handle high pressure situations
    v.
    High level of acceptance
    vi.
    Can drive HCL s value and its methodology
    Certifications
    ITIL v3
    CCNA /CCNP -R&S or equivalent
    Juniper & Avaya Network certifications
    (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
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