Inbound Voice Process - Gurgaon / Gurugram - Globiva

    Globiva
    Globiva Gurgaon / Gurugram

    2 days ago

    Full time ₹160,000 - ₹350,000 (INR) per year *
    Description

    The role involves handling inbound customer calls, resolving queries, maintaining records, and providing accurate information about company services while ensuring a positive customer experience.

    Roles and Responsibilities

    • Handle inbound customer calls in a professional and timely manner
    • Address and resolve customer queries related to services and processes
    • Maintain and update customer details and call records using Excel
    • Provide accurate and clear information regarding company offerings
    • Follow defined processes to ensure service quality and efficiency
    • Meet individual and team performance targets as assigned
    * This salary range is an estimation made by beBee
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