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    Quality Assurance Associate Manager - Chennai, India - WELLS FARGO BANK

    WELLS FARGO BANK
    WELLS FARGO BANK Chennai, India

    2 weeks ago

    WELLS FARGO BANK background
    Full time
    Description
    About Wells Fargo India and Philippines

    Wells Fargo India and Philippines (WFIP) enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Technology, Business Services, Operations, Risk and Audit. We are operating in Hyderabad, Bengaluru and Chennai in India and Manila, Philippines locations. Learn more about WFIP at our International Careers Website .

    Department Overview

    Quality Management(QM) is part of Consumer and Small Business Banking Operations (CSBBO). Teams perform quality reviews to monitor and evaluate cases and calls (Credit Card and Debit Card) to ensure standard procedures are followed and a quality product is being delivered to customers. We also partner with operations to help identify, research, resolve and report all discrepancies related to quality findings. QM quality team is focused on providing feedback and quality trending to our customers (Credit Card and Debit Card) as well as our business partners.

    About this role:

    Wells Fargo is seeking a Quality Assurance Associate Manager...

    In this role, you will:
    • Manage a team of quality control individuals
    • Ensure quality for a specific focus of the business or a segment of the overall quality program
    • Monitor methodology, quality scorecards, and reporting
    • Establish root cause and develop comprehensive reports and recommendations
    • Perform analysis on budget, products, processes, or programs as necessary
    • Provide input into the development of service level agreements
    • Identify deficiencies and recommends corrective measures
    • Coach staff to ensure resolution of issues
    • Write and conduct performance evaluations
    • Advise staff on complex issues and problems where expertise is required to interpret and administer policies, guidelines or processes
    • Identify and provide input regarding quality program design, performance trends, innovations, or necessary changes to improve quality or service levels
    • Be active in daily operations or provide oversight through lower level managers
    • Provide guidance and feedback to correct performance
    • Communicate company and unit policies, procedures, and practices
    • Ensure standards are created and maintained
    • Make employment decisions and sets performance standards
    • Represent the department on broader initiatives
    • Collaborate on or create approaches and plans to correct problems
    • Participate in or provide research of special projects as assigned
    • Ensure effective communication and adherence to company and unit policies, procedures and practices
    • Manage allocation of people and financial resources for Quality Assurance
    • Mentor and guide talent development of direct reports and assist in hiring talent
    Required Qualifications:
    • 6 Years of experience in banking industry (Debit & Credit card )
    • 3+ years of Quality Assurance experience in operations domain, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
    • 1+ years of Leadership experience
    Posting End Date:
    5 Jun 2024
    *Job posting may come down early due to volume of applicants.

    We Value Diversity

    At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

    Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

    Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

    Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

    Applicants with Disabilities

    To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

    Drug and Alcohol Policy

    Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
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