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    associate relationship manager - Chennai, India - Standard Chartered Bank

    Standard Chartered Bank
    Standard Chartered Bank Chennai, India

    6 hours ago

    Standard Chartered Bank background
    Full time
    Description

    Role Responsibilities

    Motivating and guiding a team of front-office staff in order to achieve and exceed sales and service targets for the branch.

    Sales & Financial Targets

  • Maximise sales performance to achieve portfolio and revenue targets of the branch through:
  • Liability products [Current /Savings /Term deposits] & Lockers
  • Investment services & Insurance
  • SME, Cards & Asset Accounts
  • Implement cross-sell programs for mortgage, cards and third party products and improve product per customer
  • Provide support for new product launches, and champion new sales initiatives
  • Devise and implement a customer acquisition and retention program
  • Nurture and upgrade the existing customer portfolio to Excel Banking/ Priority banking
  • Ensure adherence to cost control measures
  • Managing the lobby of the branch, maintaining an ambience that would put customers at ease
  • Candidate is aware of bank's Mis-selling & Sales Policies and ensure adherence all the times.

    • Customer Service

  • Ensure all branch processes are followed as per laid down guidelines
  • Monitor CSS and Mystery Shopping ratings and ensure continuous improvement if below bench-mark
  • Achieve good SQ audit ratings
  • Ensure PFM productivity is at optimum levels

    • People Management

  • Ensure branch staff work as a motivated and top performing sales and service team
  • Achieve high employee satisfaction and retention of good performers
  • Identify and address training needs of staff on an on-going basis

    • Others

  • MIS reports and compliance on all Operations health documents like KCD/KRI/OPS manual
  • Ensure he/ she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, Know Your Customer and Money laundering prevention. He/she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer
  • Ownership of the Archival portfolio for the department / business.
  • Liaising with the external vendors and ensure Archival and Retrieval is carried out in a manner as stated in the policy document without exception.
  • Provide inputs to National Archival Manager on regular basis on status of Archival for each department / business.
  • Maintain MIS with regard to documents archived with due acknowledgement from the vendor for each of the file.
  • Perform regular KCS checks
  • Ensure that the vendors meet the TAT at all times with regard to retrieval.

    • Premises management in areas of merchandising, housekeeping as well as store management as an employee, you are responsible for working with the Bank to ensure a safe and healthy workplace for all. As part of the Health and Safety guidelines you should:

  • Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions;
  • Co-operate with Management to support and promote Health and safety in the workplace;
  • Ensure that your actions do not put others at risk;
  • Work in a healthy and safe manner;
  • Encourage others to work in a healthy and safe manner;
  • Report all accidents and incidents; and Bring to the attention of the management any hazard in the workplace

    • As a manager you are also responsible for the health and safety aspects within your area of control. You need to ensure that:

  • Your employees are adequately trained and supervised to perform their tasks in a safe manner.
  • Your employees are free to raise any Health and safety issues and these issues are addressed appropriately.
  • The contractors working in your area or for you are working in a safe & healthy manner.

    • Other Responsibilities

  • Motivating and guiding a team of front-office staff in order to achieve and exceed sales and service targets for the branch.

    • Our Ideal Candidate

  • Graduate/ Postgraduate
  • At least 5-6 years of overall experience
  • Banking knowledge
  • Leadership skills
  • Strong Communication Skills
  • Customer Orientation
  • Sales Focus

    • Role Specific Technical Competencies

    Good in Systems/ Microsoft Office

  • At least 5-6 years of overall experience

    • Banking knowledge

  • Leadership skills
  • Strong Communication Skills
  • Customer Orientation
  • Sales Focus
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