- Develop and maintain customer success dashboards and reports in Gainsight, Salesforce and Tableau to track key performance metrics, customer health scores, and adoption rates.
- Analyze customer data to identify trends, patterns, and insights that drive customer retention, satisfaction, and upsell opportunities.
- Collaborate with the Customer Success Management (CSM) team to understand data requirements and provide actionable recommendations to improve customer engagement and outcomes.
- Support the development and implementation of customer success strategies and playbooks based on data-driven insights.
- Monitor customer churn rates, identify risk factors, and propose proactive measures to mitigate churn.
- Conduct customer segmentation analysis to tailor customer success strategies and engagement approaches.
- Principal Systems for reporting; Gainsight, SalesForce, Tableau.
- Work closely with the CSM team to define and track customer success KPIs and metrics, such as customer lifetime value, renewal rates, and expansion opportunities.
- Develop and maintain customer health scoring models to identify at-risk customers and prioritize proactive interventions.
- Collaborate with stakeholders to integrate customer success data with other systems (CRM, support ticketing) for comprehensive reporting and analysis.
- Provide insights on customer onboarding, adoption, and product usage to optimize the customer journey and drive success.
- Support the implementation and maintenance of customer success analytics tools and systems such as Gainsight.
-
Finance IT Specialist, India
1 hour ago
Eurofins Greater Bengaluru Area, IndiaWe are seeking a highly skilled Finance IT Specialist with a background in accounting and expertise in Tally and Navision, who will also play a key role in transitioning our accounting systems to higher-end ERP software such as SAP and Dynamics 365. The ideal candidate will be re ...
-
Sales Process Optimization Specialist
1 hour ago
Joveo Greater Bengaluru Area, IndiaAbout Joveo · Joveo was founded in 2017 by a group of visionary entrepreneurs and enthusiastic problem solvers who foresaw the need for greater transparency and predictability in recruitment marketing. The focus was on building a cutting-edge technology platform that uses data an ...
-
Attacama Specialist Data Quality
1 hour ago
Tech Mahindra Greater Bengaluru Area, IndiaJob Title: Attacama Specialist Data Quality · Minimum Experience : 5-15 yrs · Location: Any Offshore Tech Mahindra Locations · WFO/WFH/Hybrid: Hybrid · Role Responsibilities: · Minimum of 6 years of experience as a Data Quality Analyst and experience of data quality management i ...
-
International Human Resources Manager
2 days ago
TECEZE Greater Bengaluru Area, IndiaKey Responsibilities · • Drive HR initiatives including staffing, performance management, compensation planning, succession planning, employee development, employee engagement, recognition, and organisational effectiveness. · • Work closely with business and HR leadership to driv ...
-
Technical Service Specialist- Tier 1
1 hour ago
SolarEdge Technologies Greater Bengaluru Area, IndiaPower the Future with us · SolarEdge (NASDAQ: SEDG), is a global leader in high-performance smart energy technology, with over 5000 employees, offices in 34 countries, and millions of products installed in over 133 countries. · Our diverse product offering comprises intelligent s ...
-
Information Technology Support Specialist
1 week ago
Intellicar Greater Bengaluru Area, IndiaAbout Intellicar: · Intellicar is a pioneer in cloud-optimised IoT solutions for the Automotive and EV industry, dedicated to revolutionising mobility through innovative technology and connectivity solutions. · We have premium clients such as Bluesmart, TATA, Uber, Exponent, etc. ...
-
Evalueserve India Greater Bengaluru Area, IndiaElevate Your Impact Through Innovation & Learning · Evalueserve is a global leader in delivering innovative and sustainable solutions to a diverse range of clients, including over 30% of Fortune 500 companies. · With presence in more than 45 countries across five continents, we ...
-
Application Support Engineer
2 days ago
Karnival Greater Bengaluru Area, IndiaKarnival is a customer marketing platform that focuses on elevating and leveraging current customers' experiences to improve retention and growth. In the last 4 years we have built a unified platform that seamlessly brings together various functionalities like Smart Receipts, Net ...
-
AVP - Data Science
1 week ago
mPokket Greater Bengaluru Area, IndiaAVP - Data Scientist · mPokket is a rapidly growing and well-funded fintech startup in the lending domain. We offer small ticket loans, along with employability solutions, to the low income youth via our mobile app. Started in 2016, mPokket is today among the top 5 fintech lender ...
-
Solution Architect(Presales Solution)
1 day ago
Oracle Greater Bengaluru Area, IndiaRole:Oracle Solution Architect/Manager · Location: Bangalore,Noida, mumbao · Job description displayed in the job posting · Provides direction and specialist knowledge in applying the technology/application to client business. Facilitation of customer product/application understa ...
Senior Customer Operations Specialist - Greater Bengaluru Area, India - SolarWinds
1 week ago
Description
Senior Customer Ops Specialist (Sr.BI Analyst)
Location: Bangalore
Experience: 5+ years
Overview:
At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.
The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We're looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you're looking to build your career with an exceptional team, you've come to the right place. Join SolarWinds and grow with us
Your Impact:
Core Responsibilities:
Specialist Responsibilities: