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    Executive Voice Process Bangalore - bangalore, India - Saaki Argus & Averil Consulting

    Saaki Argus & Averil Consulting
    Saaki Argus & Averil Consulting bangalore, India

    1 hour ago

    Default job background
    Description

    About Client

    • A leading Mortgage Company

    Key Responsibilities:

    • Engage with customers through chat or voice channels to address inquiries, concerns, and requests related to mortgage products, services, and account information.
    • Provide accurate and comprehensive information about mortgage options, interest rates, loan terms, and other relevant details to assist customers in making informed decisions.
    • Assist customers in navigating our online platforms and self-service tools, guiding them through account setup, payments, document submission, and other online activities.
    • Collaborate with internal teams, such as loan officers, underwriters, and account managers, to resolve complex customer issues and escalate cases as necessary.
    • Ensure all interactions are handled professionally, efficiently, and in compliance with company policies and industry regulations.
    • Maintain detailed and accurate records of customer interactions, transactions, and inquiries using the company's CRM system.
    • Identify opportunities to upsell or cross-sell additional mortgage products and services based on customer needs and preferences.
    • Stay up to date with industry trends, product updates, and company policies to provide accurate and current information to customers.
    • Participate in ongoing training sessions to enhance product knowledge, communication skills, and customer service techniques.
    • Contribute to a positive team environment, sharing insights and best practices with fellow team members to improve overall customer satisfaction.

    Location:

    • Bangalore
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