Service Associates - Mumbai, India - IndiaFilings
2 weeks ago
Description
You can walk-in to any of our offices and meet our Recruiters to explore opportunities with IndiaFilings and join our team.
Meet Us:
Step 1:
Meet our HR Recruiters at our offices in Mumbai or Chennai to begin exploring Career options with IndiaFilings.
In person meeting is required.
Mumbai
Chennai
Attend Interview:
Step 2:
We are looking for a passionate and committed individual to join our fast growing customer service teams.
The customer service associate's main responsibility will be to guide the customer through his business registration journey and provide on-time services to the client.
This requires good communication skills, an understanding of our products and services, good drafting skills and individual who is patient, willing to learn & thrive in this role.
Additionally, you will be required to speak to customer and cater to additional business service requirements and take upon few additional duties as assigned by the team leader to help accomplish team goals.
You will be required to work with our CRM database to access client details and history and to provide updates on your interactions with the customer.
Adequate training will be provided to help you succeed in this role.Duties and responsibilities:
- Connect with customers and handle all customer business accounts related to new business compliance, accounting, tax filing and licenses
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Collaborate with all stakeholders to ensure all queries with dependency on other teams are closed with appropriate resolution and in a timely manner.
- KPIs such as Monthly Service Completion Targets and Client Satisfaction Score should be met as per SLA.
- Managing service process and recordkeeping of client interactions and activities our database CRM.
Qualifications & requirements:
- Post-Graduate willing to spend a minimum of 2 years at the company.
- Good communication skills; both oral and written.
- Patient and having the ability to support our customercentric work culture
- Punctual, reliable, patient and willingness to go the extra mile to succeed in the role
- Proficiency in Microsoft office, excel will be an advantage
Fixed:
16,000 per month fixed salary + performance based monthly incentives
Performance Bonus:
Monthly performance bonus of 40% of fixed based on meeting performance criteria
Working at IndiaFilings:
At IndiaFilings we are passionate about building technology that solves large problems. We have a rich history of developing various technologies and platforms that are used by millions of users.
We continue to invest heavily into our digital capabilities and infrastructure to help us achieve our mission of delivering quality services at scale at an affordable price-point.
We cater to the growth of our employees and provide encouragement to expand their knowledge on various financial services we provide to our customers.
We continue to invest heavily into our digital capabilities and infrastructure to help us achieve our mission of delivering quality services at scale at an affordable price-point.
We cater to the growth of our employees and provide encouragement to expand their knowledge on various financial services we provide to our customers.
As we rapidly grow our business across several geographies - we ensure our employees are given the opportunity to grow within our company.
We employ passionate graduates who are eager to learn and build their careers. So, your educational background does not matter.Our well experienced team of Experts having an abundance of financial knowledge ensure our new joinees have the opportunity to learn and become a financial expert.
Our offices in India:
The growing team of over 600 employees at IndiaFilings speak over 30 different languages and are spread across 7 large offices in Maharashtra and Tamil Nadu.
We provide a curated set of quality services at an affordable price
:
Customer First Philosophy:
We are committed to building a fair, transparent, sustainable and performance driven company for the long-term. We believe the destiny of all businesses is decided purely by its customers.
We believe when customers find value in the products and services offered by a business, a business would thrive. When customers do not find value in a business, a business would shut down. It is that simple. So, we place enormous importance on building value for our custom
More jobs from IndiaFilings
-
Sales Executives
Mahape, India - 1 week ago
-
Service Associates
Chetput, Chennai, Tamil Nadu, India - 2 weeks ago
-
Sales Executives
Mumbai, India - 2 weeks ago