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    Servicenow Testing - Chennai, India - HTC Global Services

    HTC Global Services
    HTC Global Services Chennai, India

    4 days ago

    HTC Global Services background
    Technology / Internet
    Description

    Work Place : Mepz, Tambaram

    Requirements:

    • 6+ years of experience in ServiceNow Implementations as a Functional Test Lead.
    • ServiceNow certifications, such as Certified System Administrator (CSA), Certified Implementation Specialist (CIS), Certified Test Engineer, etc., are preferred.
    • Proven track record of setting up ServiceNow projects, including business gathering, analysis, and documentation.
    • Practical proficiency in all types of testing including Business, Regression, Functional and more.
    • Strong knowledge of ServiceNow modules including ITSM, ITAM, CMDB, HRSD, ITBM, and more.
    • Hands-on experience configuring and customizing ServiceNow applications and modules such as Incident, Change, Problem Management, HAM, SAM, and CMDB.
    • Familiarity with Agile and Waterfall methodologies.
    • Proficiency with various testing methodologies and tools, such as Selenium, JIRA, or similar.
    • Excellent team management skills with outstanding communication and collaboration abilities.

    Responsibilities:

    • Partner with stakeholders to gather, analyse, and document detailed business requirements for ServiceNow implementations, integrations, and enhancements.
    • Translate business needs into technical requirements and design innovative ServiceNow solutions aligned with best practices and industry standards.
    • Provide expert advice on ServiceNow platform capabilities, features, and limitations to aid decision-making.
    • Conduct workshops, training sessions, and demonstrations to educate stakeholders on ServiceNow functionalities and best practices.
    • Collaborate closely with developers, business analysts, and stakeholders to ensure solutions meet business requirements, are effectively implemented, and achieve thorough test coverage for timely issue resolution.
    • Lead ServiceNow Platform design, considering integration and performance, and offer guidance on prototyping for faster design-to-deployment.
    • Provide technical guidance in platform development and platform-wide solutions.
    • Lead and manage testing for ServiceNow implementations, integrations, upgrades, and enhancements, while also mentoring and guiding team members in testing best practices, methodologies, and tools.
    • Develop comprehensive test strategies, plans, cases, and scripts based on business requirements and functional specifications.
    • Execute various types of testing including functional, regression, integration, unit, and user acceptance testing (UAT).
    • Identify, document, and prioritize defects, track them to resolution, and conduct regression testing, as necessary.
    • Proficient in-Service Catalog, Business Rules, UI Policies, UI Actions, Client Scripts, Server-side scripting, and ACLs.
    • Establish testing metrics, KPIs, and QA processes for improved effectiveness.
    • Conduct regular test status meetings and provide updates to stakeholders.
    • Maintain ServiceNow workflows, forms, reports, and dashboards to ensure efficiency and accuracy.
    • Work closely with the ServiceNow development team to understand the technical aspects of the solutions being developed.
    • Participate in the ServiceNow release management process, ensuring smooth deployments and minimal disruption to services.
    • Act as a liaison between business stakeholders and technical teams to ensure alignment and effective communication.
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