International Bpo - Viman Nagar, Pune, Maharashtra, India - Epiv Solution And Services
Description
Skills - Excellent verbal and written communication skills in Englishexperience -fresher to 1 year
Responsibilities:
- Handle outbound and inbound calls to customers located in various international regions.
- Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction.
- Maintain professionalism and courtesy while communicating with customers at all times.
- Utilize company scripts and guidelines to effectively communicate product information, promotions, and offers to customers.
- Document all customer interactions and transactions accurately in the company's database.
- Meet and exceed performance targets, including call quality metrics, sales targets, and customer satisfaction goals.
- Collaborate with team members and other departments to resolve customer issues and improve processes.
- Stay updated on product knowledge, company policies, and industry trends to provide accurate information to customers.
Pay:
₹15, ₹25,000.00 per month
Schedule:
- Monday to Friday
- Night shift
- US shift
Supplemental pay types:
- Performance bonus
Work Location:
In person
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