Customer Service Representative - Pune, India - Data Axle
Description
About Data Axle:
Data Axle Inc. has been an industry leader in data, marketing solutions, sales and research for 50 years in the USA. Data Axle has set up a strategic global centre of excellence in Pune.
This centre delivers mission critical data services to its global customers powered by its proprietary cloud-based technology platform and by leveraging proprietary business & consumer databases.
Data Axle is headquartered in Dallas, TX, USA.Roles & Responsibilities:
We are looking for a Customer Service Representative who will be responsible for providing exceptional customer service and education, resolving customer issues in a timely manner, and performing verifications of new sales to ensure that customers fully understand the purchased product.
- Provide timely support for all customers and users.
- Identify, report, and act on issues that lead to customer dissatisfaction.
- Serve as an expert in the use of Company products and solutions.
- Provide proactive customer outreach, as requested.
- Handle requests using effective and professional skills and processes.
- Log, monitor, and track all customer concerns. Document customer interaction.
- Educate and train customers and users on ways to derive greatest value from purchased products.
- Build user confidence and awareness in how to derive maximum value from Company products and solutions.
- Recognize and communicate new opportunities for extending the relationship with the customer.
- Provide service and troubleshooting support required by customers on a daytoday basis.
- Run counts in multiple systems.
- Maintain customer relationship management system.
- Perform other miscellaneous duties as assigned by management.
Qualifications
Qualifications:
- High school diploma or equivalent is required; Associates degree is preferred.
- 1 to 2 years of customer service experience is required.
- Demonstrated skills in problem resolution and best practice customer service processes.
- Demonstrated ability to build trust and rapport with customers and team members.
- Ability to communicate with individuals in an articulate, professional manner. Strong phone skills and written communications skills.
- Knowledge of MS Office and Internet technologies.
- Ability to effectively handle multiple priorities while maintaining integrity of work.
- Ability to maintain Customer Relationship Management System.
- Ability to work in multiple database systems (IDMS, and DA platform).
Posting Location
Pune, India
Position Type
Full Time
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