Dispatcher - New Delhi, India - Beyond Outsourcing Pvt Ltd

Description

Must have fluent English & Punjabi communication skills.

Preferring with an experience of Dispatcher in US Market.
We are looking for a reliable Dispatcher to act as a communication point for emergency and non-emergency calls. You will receive requests, transmit messages, and track vehicles.


Responsibilities

• Identify, review and approve the preplan for assigned drivers.
• Provide proper communication and direction to drivers as to their daily job and workload, including start time.
• Manage the disbursement and collection of equipment daily to drivers.
• Monitor metrics to maximize productivity.
• Ensure that Drivers are properly trained on devices and technology to maximize the utilization and efficiency.
• Use discretion and approve all overtime when required for drivers assigned to you.
• Identify potential down time, including knowledge of all delays, and communication of said delays to Operations Manager.
• Resolution of any pickup and/or delivery problems while the driver is in the field.
• Monitor pickup appointments and coordinate with drivers.
• Ensure store deliveries appointments are scheduled.
• Create manual orders into the system, as needed.
• Maintain proper equipment control.
• Ensure the success of the operation.
• Regulate fuel consumption & fuel cards
• Receive emergency and nonemergency calls and record significant information
• Address problems and requests by transmitting information or providing solutions
• Receive and dispatch orders for products or deliveries
• Prioritize calls according to urgency and importance
• Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations
• Monitor the route and status of field units to coordinate and prioritize their schedule
• Provide field units with information about orders, traffic, obstacles and requirements
• Enter data in computer system and maintain logs and records of calls, activities and other information

Requirements and skills

• Proven experience as dispatcher or relevant position
• Techsavvy with knowledge of relevant methods (CAD)
• Fast typing with experience in data entry
• Knowledge of procedures and guideline for emergency situations
• Proficient in English (oral and written)
• Outstanding organizational and multitasking abilities
• Active listener with excellent communication skills
• Sound judgement and critical thinking
• Must be MBA / Graduate.
• Minimum three (3) years of experience scheduling
• High level of computer competency in Microsoft office, or industry related scheduling software.
• Proficient in the use of scheduling/routing tools available to manage trips (e.g. Schedule Editor, AVL tools, Trapeze-Viewpoint, Route Optimization).
• Excellent leadership, organizational and communication skills.
• Ability to multitask.
• Problem solving skills ability to priority the most important situation and think quickly on the feet.

Salary:
₹22, ₹35,000.00 per month


Schedule:

• Night shift

Ability to commute/relocate:

• New Delhi, West , Delhi: Reliably commute or planning to relocate before starting work (required)

Education:

• Bachelor's (required)

Experience:

- total work: 3 years (preferred)

• Logistics: 2 years (preferred)
• Operations management: 1 year (preferred)

Shift availability:

• Night Shift (required)

Speak with the employer

• 91-XXXXXXXXXX

Expected Start Date: 01/01/2023