Executive Frieght Forwarding(Air/ocean) - Gautam Budh Nagar, India - Zecruiters Jobconnect Private Limited

Zecruiters Jobconnect Private Limited

Verified Company

Gautam Budh Nagar, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Sales Support, Coordination & Vendor Relationships

Coordinate with internal teams including Sales, Operations, and Finance, as well as vendors to source pricing and freight information.
Align with the sales team to source prices, assist with quotations and respond to opportunities by sourcing pricing and providing deal coordination support.
Maintain strong relationships with vendors (shipping lines, airlines, international agents, trucking companies, other logistics companies) to obtain updated pricing and freight info.
Coordinate and problem solve with carriers, forwarding companies, and other entities to ensure successful deliveries of customer cargo.
Actively participate, advise and help make decisions in selection of carriers.
Maintain SharePoint documents linked to proper location (rates, cost changes, forwarders reports, general info).
Ensure that all information being conveyed by the customer to the internal teams is accurate delivery addresses, pricing, cross, references, packing, special instructions etc.
Implementation of standardized processes and follow up of procedures, guidelines.

Account Management

Ensure and bestintrade customer service levels and customer communication. This includes and is not limited to Updating customers with the status of orders and cargo including preshipment advice, shipment notifications, copies of documents and ensuring their satisfaction at all times.
Maintain customer master records on the CRM.
Assisting the team in solving problems and followingup with customers whenever necessary
Maintain accurate filing systems ensuring customers' orders and relative data is available retrospectively in case of any discrepancies or disputes.

Order Booking and Documentation

Have an effective review mechanism for all the Sales Order booked in the system.
Generate and manage all documentation to provide order support data and facilitate effective shipping procedures. These documents include shipping advices, debit / credit notes, export documentation, legalized documents etc.
Responsible to provide all final billing information and shipping documents to Finance after invoicing.
Always meet compliance to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations.

Preference:

Education & Experience:

35 years Pricing/Sourcing experience in the field of logistics & freight.
Extremely well versed with pricing process & current market trend for sourcing the competitive process.
Good network within shipping line/import agent & cross trade business.
Excellent negotiation skills specially with liner/Airline & Overseas agent.
Good communication skills with customer/ carriers & agents. (Aggressive / logical approach & ability to convince customer & vendors)

Skills:

Soft Skills

Export documentation experience and understanding of international shipping is a must.
Outstanding customer service and communication skills.
High attention to detail.
Strong sense of urgency and aptitude to work under pressure.
Must be able to prioritize tasks.
Ability to work independently or as a flexible team player.

Salary:
₹300, ₹400,000.00 per year

Schedule: