Cse (Customer Support Executive) - Varanasi, Uttar Pradesh, India - Navodit Foundation
Description
Position Overview:
Responsibilities:
- Provide technical support to customers experiencing software, hardware, or networkrelated issues.
- Troubleshoot and resolve technical problems promptly, escalating complex issues to the appropriate teams when necessary.
- Guide customers through troubleshooting steps to diagnose and resolve technical issues independently.
- Document and track customer inquiries and technical issues in the ticketing system, ensuring accurate and detailed records of all interactions.
- Collaborate with other internal teams, including Engineering and Product Development, to communicate customer feedback and contribute to product improvement.
- Assist with the creation and maintenance of knowledge base articles and support documentation to empower customers to resolve common issues independently.
- Provide proactive communication to customers regarding service disruptions, maintenance activities, and product updates.
- Continuously stay updated on product features, industry trends, and best practices in technical support to enhance service delivery.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or related field preferred.
- Proficiency in troubleshooting technical issues and providing stepbystep guidance to users.
- Excellent communication skills, with the ability to explain technical concepts clearly and effectively to nontechnical users.
- Ability to work independently and prioritize tasks in a fastpaced environment.
- Customerfocused mindset with a passion for delivering exceptional service experiences.
Schedule:
- Day shift
Education:
- Higher Secondary(12th Pass) (preferred)
Experience:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
Language:
- Hindi (preferred)
- English (preferred)
Work Location:
In person
Speak with the employer
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