Customer Service Representative - Gurgaon, India - Expert Staffing Solutions

Expert Staffing Solutions
Expert Staffing Solutions
Verified Company
Gurgaon, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
We are more than a specialty finance company providing debt recovery solutions for consumers.

We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families.

We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results.

If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you


Responsibilities:


  • Reporting to the Group Manager, Customer Support Consultant is responsible to provide customer service to our external and internal customers and third parties, being responsible for carrying out relevant and designated tasks within the External Collections and Customer Support function.
  • Facilitate verbal and written communication with customers and authorized third parties as required. 10%
  • Maintain accurate records on the Companys internal systems. 20%
  • Maintain a high level of quality at all times & carry out any other adhoc duties as requested by management. 10%
  • Negotiate with the customer or authorized third parties to reach agreement on payment or resolution of issues. 10%
  • Provide an efficient professional service to both internal and external stakeholders at all times. 15%
  • Provide support, cover, assistance and or guidance to other teams within support operations as required. 10%
  • Use a variety of systems in addition to Cabots internal systems to obtain, utilize and process documentation relating to customers / authorized third parties. 15%

Qualification and Experience required:


Required:

Bachelor; Any


Preferred:

Bachelor


Required:


  • Minimum 1 year experience in International VOICE process.
  • GCSE level in English & Maths
  • Good negotiations skills.
  • Excellent communication skills (both written and verbal)
  • Excellent organisation and time management skills.
  • Ability to handle a varying and demanding workload.
  • Ability to meet tight time deadlines.

Preferred:


  • Positive can do attitude
  • Confident communicator
  • Intuitively empathetic
  • Seeks learning opportunity and self development.

What We Offer

  • We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life.
  • Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skillbuilding, and tuition reimbursements, and always strive to provide promotion opportunities from within.
  • All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions.

Salary:
₹300, ₹550,000.00 per year


Ability to commute/relocate:

  • Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

Education:


  • Bachelor's (required)

Experience:


  • International voice process: 1 year (required)
  • Non-
Tech Customer Support: 1 year (required)


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