- Audits departments within the MCE to ensure compliance with federal regulations and internal policies, business requirements and system processes, which includes evaluating agents' work.
- Provides training, consultation, and issue resolution to internal customers.
- Provides statistical and reporting information to various levels of management as needed.
- Remains calibrated to QA standards and requirements.
- Provides appropriate feedback on QA scorecards.
- Meets assigned metrics for productivity, quality, and time management.
- Successfully uses Microsoft Office programs (Word, Excel, Outlook, PowerPoint).
- Recommends appropriate coaching opportunities to supervisors.
- Provides overall feedback on quality to QA supervisor.
- Identifies training needs, trends, and issues, and report them to QA supervisor.
- Remains current on internal work processes and procedures.
- Works with QA supervisor and operations supervisors in the resolution of audit disputes.
- Attends, contribute to, and facilitate call calibration sessions with QA team, clients, vendors, and operations as needed
- Attends and contributes to internal QA calibration sessions.
- Other duties as assigned.
- Trained in Data Perfection and PA Unverified. ACDV is a plus but not required.
- Quality and attendance metrics met for the past 3 months.
- Possess strong knowledge of law and policies and the FCRA.
- Minimum 4 months experience within MCE
- Strong leadership skills
- Organized and detail oriented.
- Strong oral and written communication skills
- Ability to learn rapidly and adapt quickly to evolving scenarios.
- Flexible to excel in a team environment.
- Dedicated to great internal customer service.
- Dependable and professional
-
Plant Cost Analyst
1 week ago
Dupont Hyderabad, India OTHEREn DuPont, trabajamos en cosas que importan, ya sea en proporcionar agua limpia a más de mil millones de personas en el planeta, producir materiales esenciales en los dispositivos tecnológicos cotidianos (desde smartphones hasta vehículos eléctricos) o proteger a los trabajadores ...
-
Uat Analyst-1
4 days ago
Zelis Hyderabad, Telangana, IndiaPerform end to end testing to ensure appropriate functionality, product integrity, accuracy, and quality of all changes and enhancements of the edit platform, Data Driven Edits PriZem (in-house system), Visium through the Payment Integrity (Claims Editing) process. · - Analyze cl ...
-
Associate Analyst-7
5 days ago
R1 RCM, Inc. Hyderabad, IndiaR1 RCM India is proud to be a Great Place To Work Certified organization. We are committed to transforming the healthcare industry with our innovative revenue cycle management services. Our goal is to 'make healthcare simpler' and enable efficiency for healthcare systems, hospita ...
-
Associate Analyst-27
2 days ago
R1 RCM, Inc. Hyderabad, IndiaR1 RCM India is proud to be a Great Place to Work Certified organization. We are committed to transforming the healthcare industry with our innovative revenue cycle management services. Our goal is to 'make healthcare simpler' and enable efficiency for healthcare systems, hospita ...
-
Associate System Analyst-3
6 days ago
State Street Hyderabad, IndiaInvolves movement between departments to facilitate workflow. Primary Purpose of Position: · Provide customer service and frontline support for clients subscribing to Charles River's suite of SaaS Operations including Application Management, Hosting, CRN/FIX, and/or Compliance Se ...
-
Prod Support Analyst-as400
5 days ago
CGI Group, Inc. Hyderabad, India**Position Description**: · **Skills**: · - COBOL · - JCL · - DB2 for z/OS · **What you can expect from us**: · **Insights you can act on** · While technology is at the heart of our clients' digital transformation, we understand that people are at the heart of business success. · ...
-
Prod Support Analyst-as400
5 days ago
CGI Group, Inc. Hyderabad, India**Position Description**: · 2 to 6 Years · CGI is looking for AS/400 Production support to join our team in Hyderabad. This is an exciting opportunity to work in a fast-paced team environment supporting one of our reputed client in the Healthcare Service industry. We take an inno ...
-
Associate Content Ingestion Analyst-1
3 days ago
Clarivate Hyderabad, IndiaWe are looking for a CONTENT INGEST - Legal Analyst to join our Darts-IP Team in Hyderabad. This is an amazing opportunity to work on Intellectual Property case law. Our team is comprised of highly qualified professional with great analytical and logical thinking skills and we wo ...
-
Associate Content Editor
2 days ago
Clarivate Hyderabad, IndiaAssociate/Content Editor in the Clinical Trials team · We are looking for an Associate Content Analyst/Content Analyst to join our Clinical Trails team in Hyderabad/Chennai/Bangalore. This is an amazing opportunity to work on Cortellis Clinical Trial Intelligence and Cortellis Dr ...
-
Data Governance 2 to 4 Years Benguluru
5 days ago
Capgemini Hyderabad, IndiaCollaborating and driving data governance strategy across the enterprise. · - Participate in the implementation of the strategy, solution, design, build and operations for Data Governance program. · - Identifying and developing effective data management practices including collab ...
-
Business Associate
6 days ago
Merilytics Hyderabad, Telangana, India**Job Position** · - A Business Associate at Merilytics will be working on complex analytical projects and is the primary owner of the workstreams involved. The Business Associates are expected to lead the team of Business Analysts to deliver robust analytical solutions consisten ...
-
Smts Information Security
1 week ago
Advanced Micro Devices, Inc Hyderabad, IndiaOverview: · **WHAT YOU DO AT AMD CHANGES EVERYTHING** · We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences - the building ...
-
Research Associate
5 days ago
Arihant Capital Markets Hyderabad, India**Brief Description**: Arihant Capital is India's leading financial services and broking company with over 900 investment centers across the country. Everything we do is shaped by the five values of Integrity, Client Commitment, Respect, Excellence and Innovation. · ** Job Respon ...
-
Quant Research Intern
1 week ago
Futures First Hyderabad, India**Location** Hyderabad, India**Share** · **Position Summary**: · Futures First offers a unique opportunity in India to work in the world's most stimulating, liquid, and well-developed derivatives markets. This is an exciting challenge and an excellent opportunity for bright, anal ...
-
Mis Executive
2 days ago
Unislink Hyderabad, IndiaMIS Executive · We are seeking a skilled Business Intelligence Analyst to create data-driven strategies that improve our company's processes and increase our market share. You will be working with a team to mine data, develop analytics tools, and report back on your findings and ...
-
Cyber Security Data Visualization Designer
1 week ago
State Street Hyderabad, India**Job Title** · Global Cybersecurity Business Analyst · **Role Summary** · We are currently seeking a cybersecurity business analyst to help support the design, implementation and management of Global Cybersecurity (GCS) projects within the GCS Metrics and Reporting team. The pos ...
-
Associate Content Editor
4 days ago
Clarivate Hyderabad, IndiaWe are looking for - Associate Content Editor to join our team - Current Awareness - in Chennai / Hyderabad / Bangalore location. This will be an amazing opportunity for you to work for one of our market-leading product ' · _Cortellis _( · _Competitive intelligence (CCI)_) · _'_. ...
-
Game Tester
5 days ago
Wroots Global Pvt Ltd Hyderabad, IndiaQuality Analysts are embedded in Development and will test, document, · and analyze the game during production. · Quality Analysts must be game players. You have experience with different platforms, game styles, and genres. It's important to know the market so you can evaluate ou ...
-
Auditor
1 week ago
Arth Manpower Consultants Hyderabad, Telangana, IndiaRole Task List · Phase-1 · 1. Visit Offices of the Clients (Turnover 1000 crores + each) to interact with their accounts and · banking team for sharing of data as per our audit checklist · - banking data, accounting data. · Visit to be done to 8 clients every month x atleast 3 da ...
-
Research - Interactive Modeling
1 week ago
UBS Hyderabad, Telangana, IndiaIndia · - Research · - Investment Bank · **Job Reference #** · BR · **City** · - Hyderabad · **Job Type** · - Full Time · **Your role** · - Do you have a passion for markets and to learn something new every day? · - Do you want to dive deeply into data and then step back to asses ...
Analyst (Quality Customer Experience) - hyderabad, India - Experian
Description
Job Description
The Quality Customer Experience (QCE) team is responsible for ensuring effective risk mitigation within the MCE Contact Center. We are currently seeking a Quality Assurance (QCE) Auditor I with strong policies and procedures knowledge to join our QA team.
WHAT YOU'LL BE DOING:
Qualifications
WHAT YOUR BACKGROUND LOOKS LIKE:
Required Education and/or Experience:
Tools/Software Requirements:
It would be great if you also: (Preferred skills).
Additional Information
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here