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    Assistant Manager EXL/AM/1018904 - Noida, India - exl

    exl
    exl Noida, India

    1 week ago

    EXL background
    Description

    Job Description

    Job Summary

    To be a part of O2C service delivery team for a UK client

    Key Accountabilities


    • Collection, reconciliation, deduction management along with query resolution. Follow up with Clients on overdue accounts and unresolved debts


    • Research and follow ups for deduction taken – Short payments/Overpayments/Shortages etc.


    • Research and follow ups for unallocated and unidentified payments


    • Perform system reconciliations (Billed vs. collected etc.)


    • Collaboration with various teams including sales & account management team and internal teams for cash processing, unallocated funds etc.


    • Research, resolve and document inquiries regarding collections payments and customer queries


    • Work as part of a team to deliver ad-hoc work as required


    • Any other essential function that may occur from time to time as directed by Process manager/AVP



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