Corporate Trainer - Gurgaon, India - Ubiquiti Inc.

Description

Company Description

Ubiquiti, Inc is a global technology company responsible for delivering IT solutions for Businesses, Smart Homes, and Internet Service Providers since 2003.

To date, Ubiquiti has shipped over 100 million products across various technologies including WiFi, ISP Radios, Security Cameras, VoIP Phones, IoT Devices, and Door Access.

We pride ourselves on delivering a highly functional product that is made easily accessible thanks to our keen eye for User Experience.

The UI Team is on a mission to
Simplifying IT.


Goal:

Improving skill with the intent of delivering great Customer Experience.


Responsibilities:

• Create highquality training modules that will be used for new employee onboarding as well as continuous improvement.
• Use empirical data from incoming support requests, and feedback from management to determine key training topics.
• Leverage various mediums including PowerPoint and lab demonstrations to maximize material retention.
• Provide a strong context for how technical principles relate to our products, and most importantly to our customer's experience.
• Develop posttraining and continuous improvement assessments that accurately reflect scenarios experienced in production.
• Test out new products/features in order to deliver introductory training.
• Inspire and excite engineers by delivering the training in an interactive relatable manner.

Required Skills:


Technical:

• Strong understanding of Computer and core Networking Fundamentals such as DHCP, DNS, OSI model, IP addressing, Vlans, etc.
• Knowledge on technologies such as Wireless, Switching, Routing, Firewall, VPN, IoT, Software Defined Networking, etc.

Non-Technical:

• Excellent verbal and written communication skills.
• Adept at identifying the skill level of the audience, listening, questioning, explaining, and giving feedback.

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Passionate about Technology.
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Enthusiasm and Eagerness to learn new products.

• Be able to
  adapt to the business requirement and improvise training content accordingly.
• Excellent time management skills.
• Proficient with Presentation based Applications like MS PowerPoint, Google Slides & Sheets.

Education/Experience:

2-5 years of Training experience in relevant industry/environment.

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