Core Dba - Maharashtra, India - Oracle
Description
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.
This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.
A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Systems Engineer, you will interface with the customer's IT staff on a regular basis.At the client's site, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products.
You should have knowledge of some Oracle products and one platform that is being supported.Overview
Oracle Advanced Customer Services provides unmatched, tailored support that ensures organization's Oracle technology investments deliver the cutting-edge innovation and performance your business requires to compete, all while coexisting within your IT environment.
ACS is industry-leading expertise with the highest customer satisfaction to support organization's business every step of the way.Job Description:
Skills and Experience
Years of relevant experience as Oracle Database Engineer/Oracle Core DBA.
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Experience in Oracle Enterprise Manager
- Cloud Control / Grid Contro
Installation, High availability configuration, administration, Alerts & Incident Management, Monitoring templates/metrics, Compliance, Database Life Cycle Management, Integration with ticketing tool:
:RAC, ASM, Performance tuning, Data Guard (Physical and Logical), DG Broker:
complex database recovery scenarios:
database migrations and upgrades:
troubleshooting various installation and patching issues:
Golden Gate replication, unidirectional and bidirectional:
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