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    Vendor Account Manager - Hyderabad, India - 2coms

    2coms
    2coms Hyderabad, India

    8 hours ago

    2coms background
    Description
    Job Description

    Job Opportunity:
    Vendor Operations Specialist


    Location :
    Hyderabad


    Role Overview:

    • Engage effectively with hiring managers and team members, showcasing strong communication skills.
    • Proficient in utilizing Jira ticketing system for efficient workflow management.
    • Understanding and working on contracts, SOW, MSA, PO terms, etc.
    • Hybrid role with anchor days (Tuesday & Thursday) in the office; flexible working hours.
    • Operating on the US time zone with flexibility for night shifts after initial daytime training.

    Responsibilities:

    • Manage daytoday Tier 2 and Tier 3 cases through a ticketing system.
    • Review onboarding requirements, including documents, PO information, SOWs, and access provisioning requests.
    • Handle bulk onboarding, data changes, and offboardings on behalf of hiring managers.
    • Own Tier 2 agent knowledge resources and training alignment with other teams.
    • Identify operational weaknesses, improve processes, and support/manage projects for team scalability.
    • Ensure controls and measures are in place to monitor and continuously improve processes.
    • Conduct regular analyses, reporting, and audits as required.

    Requirements

    - Master's degree in business/human resources preferred.

    • 35 years of prior experience in contingent workforce management/MSP operations.
    • Strong problemsolving skills and ability to think creatively.
    • Team player with a focus on collective success.
    • Datadriven mindset with the ability to analyze and transform data into insights.
    • Customercentric approach with excellent communication skills.
    • Basic project management skills, strong followthrough, and stakeholder engagement.
    • Professional proficiency in English.
    • Tool knowledge Preferred : Fieldglass VMS, Coupa, Jira ticketing system, DocuSign CLM, and IIQ.

    Benefits

    Salary :
    upto 80k CTC
    Hybrid model
    US shifts
    5 days working

    Requirements
    Vendor management
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