Team Member-training-cec-ho - Thane, India - Kotak Mahindra
Description
**JD - CEC Trainer for Inbound Processes (Retail Liabilities / Credit Card)- Plans and facilitates new hire, refresher trainings and compliance based functional training to new and existing officers /employees.
- Plan and Conduct Refresher on predetermined frequencies and ensure accuracy and effectiveness of training
- Drive sales targets and implementation of sales strategies devised for process.
- Conduct OJT and provide Coaching / Feedback and supervision during this period to the new hires.
- Monitor calls on functional and behavioral parameters.
- Minimum education
- Graduate.
- Should be a trainer with 57 Years in Training preferably in a bank's Customer Contact Center/ Call Center with relevant experience in Retail Liabilities / Credit card Product and Processes.
- Must have excellent presentation and communication skills.
- Having some training experience would be desirable
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