Client Services Associate - Pune, India - Data Axle
Description
About Data Axle:
Data Axle Inc. has been an industry leader in data, marketing solutions, sales and research for over 50 years in the USA. Data Axle has set up a strategic global centre of excellence in Pune.
This centre delivers mission critical data services to its global customers powered by its proprietary cloud-based technology platform and by leveraging proprietary business & consumer databases.
Data Axle is headquartered in Dallas, TX, USA.Roles & Responsibilities:
We are looking for a Client Services Associate who will be responsible for list fulfilment driven by client inquiries to determine maximum and targeted audience segmentation.
- Manage, confirm and prioritize incoming order inquiries. Ensure requests are properly understood and executed.
- Set up and launch count inquiries with complex segmentation.
- Communicate status and query results to the internal Data Axle clients.
- Fulfill list order rentals.
- Communicate and coordinate with Client Service team for audit documentation and billing.
- Work well under pressure, prioritize, meet organizational deadlines, and multitask while maintaining quality of work product.
- Generate weekly and monthly reports created from transactional data sources
Requirements:
- Bachelor's degree.
- 1 to 3 years of direct marketing experience.
- Ability to communicate with individuals at all levels in the company in an articulate, professional manner; provide excellent customer service.
- Ability to effectively handle multiple priorities while maintaining integrity of work.
- Knowledge of MS Office and Internet technologies.
- Demonstrated skills in problem resolution and logical thinking.
- Technical understanding and thorough attention to the detail of fulfilment processing requirements.
- Ability to learn and adapt to changing technologies.
- Ability to work independently or as part of a team.
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