Team Supervisor- IT Apps Rtbsupport Services - Bengaluru, India - Kotak Mahindra
Description
The Company:
World of Kotak product suite encompasses a powerful suite of cross banking assets, all-in-one stop banking services, securities, and investment banking; insights across a wide spectrum of the major financial and banking markets.
The Team:
You will be joining a highly seasoned team of Channels Application Support Part of the Run-The-Bank initiative to deliver Engineering and Technology Application Support Excellence for Kotak Bank's Channels Product Suite.
- Major incident management experience (Crisis and P1 management)
- Previous experience in liaising with vendors, development, infra teams for the root cause analysis and Post incident reviews.
- Strong technical knowledge of Channels processes and basic understanding of finance.
- Work with internal stakeholders to identify and implement process improvements and automation opportunities.
- Working with external vendors to resolve service related incidents and reviewing published root cause analysis reports.
- Collaborate with other departments within the bank to ensure the smooth functioning of Channel operations
- Work closely with other IT teams, CTB teams, BSG Teams to implement system upgrades, patches and enhancements to Channel systems
- Maintain accurate and uptodate documentation of system processes and procedures
- Identify opportunities for process improvement and automation within Channel operations
- Server maintenance, monitoring, health checks, restarts, and BAU operational work
- Change and release management coordination
- Ensure compliance with regulatory requirements and internal policies and procedures
Experience and proficiency with a variety of System tools including:
Core Expertise:
- Good understanding of ITIL methodology (ITIL certifications preferred) with proven operational experience in previous roles.
- Exposure to industry standard ITSM tools (ServiceNow and Remedy strongly preferred)
- Experience with monitoring and observability such as with Appdynamics, Dynatrace, Splunk, Graphana or similar
- Knowledge of SQL Query language
- Microsoft Office / Office 365 especially Excel (Macros, Worksheets and addins)
Soft Skills:
- Communication is core to the success of this role
- Evangelize adoption and use of tools, processes and technologies
- Lead engagements to encourage collaboration within and across teams
- Showcase roadmap and engagement model to relevant stakeholders; through write up, teams groups and webinars
- Documentation is core to maintain up to date information on use of tools, process and methodologies
wiki posts, white papers]
- Create internal training programs for new staff and upskilling of existing team
- Demonstrate humility, trust and transparency in the way we interact with individuals
More jobs from Kotak Mahindra
-
Operations Team Member-treasury
Mumbai, India - 2 days ago
-
Fes Service Desk- Rl Ho
Mumbai, India - 1 week ago
-
Team Member-service-loan Against Shares-regional
Mumbai, India - 4 weeks ago
-
Team Member-it Infrasupport Services
Thane, India - 1 week ago
-
Portfolio Managercredit Card-recovery Area
New Delhi, India - 3 weeks ago
-
Nr Team Member-private Banking-kotak Private
Delhi, India - 2 weeks ago