Customer Relationship Executive - Mumbai, India - Crown Veterinary Services Pvt Ltd
Description
Setting customer expectations and revenue goals.- Identifying customer demands and requirements.
- Developing plans to address customerspecific needs.
- Dealing with people of different backgrounds and temperaments.
- Solving customer issues and complaints.
- Planning strategies for customer care and conflict resolution.
- Crossselling products and services to the customer.
- Advising customers on costeffectiveness.
- Overseeing the activities of the sales team.
- Offering exceptional customer service to customers.
- Negotiating agreements with customers.
- Maintaining good relationships with customers.
- Approaching prospective customers to build rapport.
- Taking feedback from customers to ensure they are satisfied with the service.
- Adhering to all the rules and regulations of the company.
- Researching the competitors and devising plans accordingly.
- Staying updated with the latest ways to retain customers.
Job Types:
Full-time, Regular / Permanent
Salary:
₹25, ₹30,000.00 per month
Benefits:
- Provident Fund
Schedule:
- Day shift
- Flexible shift
Ability to commute/relocate:
- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)
Experience:
- Customer service (preferred)
Language:
- English (preferred)
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