Customer Relationship Executive - Chennai, India - Wissend Consultancy Services Private Limited
1 week ago
Description
Responsibilities and Duties
- Clearly understand the customer issue and address the issue by maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries by acknowledging and resolving customer complaints.
- Communicating with customers through various channels.
- Taking care of customer queries A-Z on the website. Before sales, aftersales, and warranty queries.
- Learning about our products inside and out so that we can answer questions.
- Taking ownership of customer issues, ensuring customer satisfaction, and providing professional customer support.
- Communicating and coordinating with colleagues when necessary.
- Should be an effective listener and Enthusiastic learner.
- Time management and Decision making are the major keys.
- Should maintain the targeted Customer satisfaction scores and AHT (Average Handling time).
- Troubleshoot problems and help the customer with resolution.
- Escalate unresolved issues to appropriate internal teams.
- *
- Good typing speed WMP for chat users.
- Good knowledge about the Ecommerce domain.
- Should be good at multitasking.
- Should be willing to work from the office.
- Willing to work in UK and US shift and rotational week offs.
- Need to be an immediate joiner.
Salary:
₹150, ₹350,000.00 per year
Schedule:
- Night shift
- Rotational shift
Supplemental pay types:
- Shift allowance
Ability to commute/relocate:
- Chennai,
Tamil Nadu:
Reliably commute or planning to relocate before starting work (required)
Experience:
- total work: 1 year (preferred)
- Customer support: 1 year (preferred)
Language:
- English (preferred)
Speak with the employer
Application Deadline: 21/04/2023
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