Front Office Associate Male Preferably - Thane, India - Hotel Fortune Park Lake City, Thane

Hotel Fortune Park Lake City, Thane

Verified Company

Thane, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.

Ensure rates match market codes, document exceptions.
Communicate to appropriate staff when guests are waiting for an available room.
Advise guest of messages.
Coordinate with Housekeeping to track room status and guest concerns.
Operate telephone switchboard station.
Run and check daily reports, contingency lists, and credit card authorization reports.
Supply guests with directions and information.
Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests satisfaction.
Arrange transportation for guests/visitors.
Count and secure bank at beginning and end of shift.
Cashguests checks, process all payment types, vouchers, paidouts, charges, and provide change.
Notify Loss Prevention/Security of any reports of theft.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak using clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.
Stand, sit, or walk for an extended period of time.
Well Versed with IDS software.