Branch Incharge - Deoghar, India - HDB Financial Services Limited

HDB Financial Services Limited
HDB Financial Services Limited
Verified Company
Deoghar, India

6 days ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
The key functions will be

  • Profitability Management
  • Maintaining & optimizing profitability for the branch
  • Target setting & management
  • Monitoring branch targets in numbers & volumes
  • Portfolio quality management through superior underwriting, working closely with collections
  • Cost management managing all branch operating costs including cost of acquisition, operations etc.


  • People management

  • Motivating team, handling HR & administration function of the branch


  • Customer experience management

  • Ensuring superior customer experience and handling customer service in terms of collections, pre closures & service issues
Business

  • Achieve contributed value targets set for the branch
  • Ensure sales volumes for multiple products, sourcing quality & underwriting diligence to meet sales targets while controlling delinquencies and frauds
  • Provide superior customer experience
  • Manage TAT's on credit & processing
  • Minimize pre & post disbursal discrepancies
Monitoring Performance

  • Monitoring Branch performance in terms of key drivers i.e.
Contributed Value.
Volumes / Profitability / Expenses / Losses

Employee Retention

Employee Productivity

Customer experience

  • Monitor individual performance of each employee, continuously work to maximize productivity
People Management

  • Motivate and develop branch team
  • Drive branch team to excel.
  • Manage and mentor the team and keep attrition of branch staff low
  • Conduct regular meeting with branch staff
  • Provide open and honest feedback and ask for feedback.
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