Genesys Ird/ors Dev - Bengaluru, India - Cognizant

Cognizant
Cognizant
Verified Company
Bengaluru, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Minimum of 5 years of Routing Development Experience in Genesys Contact Center Solutions (Voice, IVR and Multi-channel)
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Experience in developing Routing workflows using Composer:

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Extensive SCXML troubleshooting:

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Experience in Orchestration Server:

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Extensive knowledge in GRAT:

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Experience in ECMA scripting:

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Experience in designing, developing and debugging routing solutions implemented using Genesys Orchestration Server, Genesys Rules Engine and URS:


  • Working knowledge of Genesys Framework, reporting, routing and multi-channel components:
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Ability to architect routing design and development for new solutions that will be implemented for the customer:


  • Clear understanding of reporting (GIM/ICON) schema and impacts to reporting with respect to routing changes:
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Experience in troubleshooting routing issues in production on call:


  • Excellent Communication and interpersonal skills

Employee Status :
Full Time Employee


Shift :
Day Job


Travel :
No


Job Posting :
Feb

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