Associate - Reservations - Gurgaon, India - The Postcard Hotel

The Postcard Hotel
The Postcard Hotel
Verified Company
Gurgaon, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Associate - Reservations


Ensures the smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum room revenue in order to meet or exceed the revenue targets.


What is in it for you:

  • Opportunity to learn and grow in a fast pace growing Hotel Brand.
  • Major growth opportunities as the company is in a growing phase.
  • Opportunity to develop your talent with highly skilled management.
  • Ability to be creative in your job and develop the necessary skills in the limits of company's policy and SOPs.

What you will be doing:


  • Having knowledge of basic Reservation Procedure for hotels & resorts.
  • Responsible for calls and queries received.
  • Allocate daily tasks to Reservations staff.
  • Review reservation book daily.
  • Responsible for implementation of policies and procedures.
  • Responsible for recording Company/Travel Agent Rates both in system and correspondence file.
  • Liaise with Sales Department in regards to occupancy, Rates Reservation's Analysis.
  • Identify Top Producing Accounts ensure proper recognition by Reservation staff.
  • Knowledgeable in hotel and guest room facilities/services and ensures reservations agents are equally knowledgeable.
  • Ensure special handling of repeat guests and VIP guests.
  • Observes and ensures that proper telephone manners are maintained at all times
  • Monitors and coordinates group reservations activity with the Sales Department and Reservation Manager.

Your experience and skills include:


  • Service focused personality is essential and a passion for everything in reservations.
  • Strong interpersonal and problemsolving abilities.
  • Handling Guest calls and developing long term relation with guests in the best manner.
  • Basic knowledge of reservations operation.
  • Zeal to grow and patience to learn.
  • Should be able to handle multiple tasks in smooth manner.
  • Should have good communication skills.

Salary:
₹10, ₹21,994.96 per month


Benefits:


  • Food provided
  • Health insurance
  • Provident Fund

Schedule:

  • Rotational shift

Ability to commute/relocate:

  • Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

Experience:

- total work: 1 year (preferred)
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