Customer Care Executive - Mumbai, India - SaffronStays

SaffronStays
SaffronStays
Verified Company
Mumbai, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Company Brief:

SaffronStays curates private vacation home experiences, making our guests' vacations authentic and memorable.

We bring to our guests unforgettable, private, and exclusive vacation homes where families can bond with loved ones whilst enjoying home-like hospitality and certainty of service standards.


We have 250+ homes in the best destinations across India & are looking to increase our presence on a national level.


Designation:
Executive level


Role:
Customer Care Executive


No


of Requirement:
2


Compensation: 3,00,000 - 3,50,000


Qualification:
Graduate in any discipline


Experience: 1-2 years


Location:
Wadala, Mumbai


Scope of the Role:
Customer Care Assistant Manager will ensure that all guests who stays with SaffronStays are satisfied with their experience.

Core functions include customer satisfaction, quick resolution of any customer issues, Feedback and reviews form all guests and continuous customer engagement.


Key Roles & Responsibilities:


  • Be the SPOC for the customer postbooking confirmation
  • Resolve any customer issues postbooking confirmation
  • Coordinate with guests for feedback and reviews
  • Will have to crosssell and upsell the product to the possible customers

Key Requirements & Skills:


  • Excellent communication skills
  • Empathy
  • Ability to foster relationships with customers
  • Problemsolving skills

Perks:


  • Opportunity to Travel (Expenses reimbursed)
  • Opportunity to network
  • Alternative Saturdays off
  • Paid leaves, Insurance & PF

Job Types:
Full-time, Regular / Permanent, Fresher


Salary:
₹18, ₹25,000.00 per month


Benefits:


  • Cell phone reimbursement
  • Health insurance
  • Life insurance
  • Paid time off
  • Provident Fund
  • Work from home

Schedule:

  • Day shift
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