Guest Relationship Executive - Hyderabad, India - Krishna Jewellers Pearls & Gems

Krishna Jewellers Pearls & Gems
Krishna Jewellers Pearls & Gems
Verified Company
Hyderabad, India

1 month ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

A Guest Relationship Executive is a professional responsible for ensuring a positive and memorable experience for guests or customers at various establishments, such as hotels, restaurants, resorts, and other hospitality or customer-oriented businesses.

They play a key role in building and maintaining strong relationships with guests, addressing their needs, and enhancing their overall satisfaction.

Below is a typical job description for a Guest Relationship Executive:


Responsibilities:

1.


Guest Interaction:
Greet and welcome guests in a friendly and professional manner, creating a positive first impression.

2.


Customer Service:
Provide exceptional customer service by addressing guests' inquiries, concerns, and requests promptly and effectively.

3.


Reservations and Check-In:
Assist guests with room reservations, check-in, and check-out processes, ensuring a smooth and efficient experience.

4.


Problem Resolution:
Handle guest complaints or issues tactfully and proactively, finding suitable solutions to ensure guest satisfaction.

5.


Guest Assistance:
Provide information about hotel or establishment amenities, services, local attractions, and dining options to enhance the guest experience.

6.


Special Requests:
Coordinate and fulfill special requests from guests, such as arranging transportation, room preferences, or amenities.


Education:
Any Graduation or Relevant Experience


Salary:
₹8, ₹29,731.08 per month


Benefits:


  • Provident Fund

Schedule:

  • Day shift

Supplemental pay types:

  • Overtime pay
  • Yearly bonus

Speak with the employer
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