Application Support Engineer - Mumbai - Discoveries Quintessential

    Discoveries Quintessential
    Description

    Job Summary

    We are looking for an experienced Application Support Engineer (Techno-Functional) with strong wealth and broking domain knowledge and solid expertise in MS SQL and PL/SQL. The role involves L2/L3 support for business-critical financial applications, ensuring high system availability, performance, and reliability in a fast-paced trading environment.

    Key Responsibilities

    Application Support & Troubleshooting

    • Provide Level 2 and Level 3 application support for wealth management and broking platforms
    • Diagnose, analyze, and resolve application issues using MS SQL, PL/SQL, and debugging techniques
    • Perform root cause analysis (RCA) for recurring issues and implement preventive solutions

    Functional & Domain Support

    • Apply strong understanding of wealth management and broking operations to support business workflows
    • Assist business users by translating functional issues into technical resolutions
    • Support critical market-hour issues with minimal business disruption

    Incident & Change Management

    • Handle incidents, problems, and changes as per ITIL best practices
    • Ensure timely resolution of issues while meeting defined SLAs
    • Coordinate with development, DBA, and infrastructure teams for complex issue resolution

    Documentation & Knowledge Management

    • Create and maintain technical and functional documentation
    • Contribute to knowledge base and SOPs for faster issue resolution

    Required Qualifications

    Education

    • Bachelor's degree in Computer Science, Information Technology, or a related field

    Experience

    • 4–5 years of experience in Application Support
    • Prior experience in Wealth Management, Broking, Capital Markets, or Financial Services is mandatory

    Technical Skills

    • Strong expertise in MS SQL and PL/SQL
    • Application troubleshooting and debugging
    • Good understanding of database concepts and data models
    • Familiarity with ITIL processes (Incident, Problem, Change Management)

    Functional Skills

    • Strong knowledge of wealth & broking business processes
    • Understanding of financial markets, instruments, and regulatory frameworks
    • Experience supporting trading, portfolio, or back-office systems is a plus

    Soft Skills

    • Excellent communication and stakeholder management skills
    • Strong analytical and problem-solving abilities
    • Ability to work under pressure during market hours
    • Team-oriented with a strong customer-first mindset

    Ideal Candidate Profile

    • Application Support Engineer from Capital Markets / Broking / Wealth domain
    • Strong SQL + functional understanding
    • Comfortable working on-site and handling critical production issues

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