Customer Service Representative - Bengaluru, India - Cart2india Online Retail Pvt Ltd

Description

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Willingness to work on weekends.
• Acknowledging and resolving customer complaints.
• Knowing our services inside and out so that you can answer questions.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

• Day shift
• Monday to Friday
• Weekends

• Bachelor's (preferred)

• Customer service: 2 years (preferred)

• English, Hindi, Tamil, Telugu, Malayalam (preferred)