Customer Support Executive - Thane, India - Advansoft

Advansoft
Advansoft
Verified Company
Thane, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Assist customers in troubleshooting issues with our products/services, providing clear and concise instructions.

  • Effectively resolve customer complaints or concerns, striving for firstcall resolution whenever possible.
  • Escalate complex issues to the appropriate department for further investigation and resolution.
  • Maintain accurate records of customer interactions and transactions using our CRM system.
  • Collaborate with other team members to continuously improve customer support processes and procedures.
  • Stay uptodate on product knowledge, company policies, and industry trends to better assist customers.

Job Types:
Full-time, Permanent, Fresher


Pay:
₹15, ₹21,000.00 per month


Schedule:

  • Rotational shift

Education:


  • Higher Secondary(12th Pass) (required)

Language:


  • English (required)

Work Location:
In person
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