- Provide remote L1/L2 desktop support to end users via phone, email, chat, and remote tools
- Diagnose and resolve hardware, software, OS, and application-related issues
- Install, configure, and support Windows and macOS operating systems
- Troubleshoot issues related to MS Office, Outlook, Teams, VPN, and enterprise applications
- Manage user accounts, access, and permissions using Active Directory and Azure AD
- Handle incidents, service requests, and changes using ITSM tools (ServiceNow, Jira, etc.)
- Escalate complex issues to L3 teams and follow up until resolution
- Maintain proper documentation, SOPs, and knowledge base articles
- Ensure SLA compliance and high customer satisfaction
- Bachelor's degree or diploma in IT, Computer Science, or a related field
- 2–4 years of experience in Desktop / IT Support or similar role
- Strong knowledge of Windows OS, basic macOS, and desktop hardware
- Hands-on experience with Active Directory, Office 365, and basic networking concepts
- Experience with remote support tools (AnyDesk, TeamViewer, RDP, etc.)
- Understanding of ITIL processes (Incident, Problem, Change Management)
- Good communication skills and customer-service mindset
- Ability to work independently in a remote setup
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Information Technology Support Engineer - India - Sitevis LTD
Description
Job Summary
We are looking for a proactive and customer-focused Desktop Support Engineer to provide remote technical support to end users across multiple locations in India. The ideal candidate will troubleshoot hardware, software, and network-related issues, ensuring minimal downtime and a high level of user satisfaction in a remote support environment.
Key Responsibilities
Required Skills & Qualifications
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IT Support Engineer
Only for registered members India
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IT Support Engineer
Only for registered members India
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Support Engineer
Only for registered members India
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IT Support Engineer
Only for registered members India
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Support Engineer
Only for registered members India
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Technical Support Engineer
Only for registered members India
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Cloud Support Engineer
Only for registered members India
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Engineering Support Specialist
Only for registered members India
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Technical Support Engineer
Only for registered members India
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Product Support Engineer
Only for registered members India
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Technical support Engineer
Only for registered members India
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Engineer - Equipment Support
Full time Only for registered members India
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Magento Support Engineer
Only for registered members India
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Software Support Engineer
Only for registered members India
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Application Support Engineer
Only for registered members India
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Technical Support Engineer
Only for registered members India
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Cloud Support Engineer
Full time Only for registered members India
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Support Data Engineer
Only for registered members India
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Technical Support Engineer
Only for registered members India
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Technical Support Engineer
Only for registered members India
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Desktop Support Engineer
Full time confidential- India