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    Software Support Engineer - Bangalore, India - HP Inc.

    HP Inc.
    HP Inc. Bangalore, India

    1 week ago

    Default job background
    Paid Work
    Description

    HP is the world's leading personal systems and printing company, we create technology that makes life better for everyone, everywhere. Our innovation springs from a team of individuals, each collaborating and contributing their own perspectives, knowledge, and experience to advance the way the world works and lives.

    We are looking for visionaries, like you, who are ready to make a purposeful impact on the way the world works.

    At HP, the future is yours to create

    Job Summary

    • This role is responsible for supporting and maintaining software applications in Production, handling issues from end users and partners.

    Responsibilities

    • Handle tickets reported by partners and drive them to resolution.
    • Propose and implement scripts to speed up the execution of team activities.
    • Join issue troubleshooting calls with partners or end users in order to triage and resolve their issues.
    • Designs enhancements, updates, and programming changes for portions and subsystems of end-user applications software running on local, networked, and Internet- based platforms.
    • Analyzes design and determines coding, programming, and integration activities required based on general objectives and knowledge of overall architecture of product or solution.
    • Investigates and resolves technical issues reported by users or identified during testing and usage.
    • Writes and executes complete testing plans, protocols, and documentation for assigned portion of application.
    • Collaborates with cross-functional teams, including product managers, designers, and quality assurance teams, to implement new features and functionalities in software applications.
    • Allocates resources to complete programming projects, and designing detailed plans to ensure applications are functioning properly.
    • Collaborates and communicates with management, internal, and outsourced development partners regarding software applications design status, project progress, and issue resolution.
    • Keeps up with the latest industry trends, technologies, and best practices in software development to stay current and improve skills.

    Education & ExperienceRecommended

    • Four-year or Graduate Degree in Computer Science, Information Systems, or any other related discipline or commensurate work experience or demonstrated competence.
    • Typically has 2-5 years of work experience, preferably in support engineering, applications engineering, programming, or a related field or an advanced degree with 1-4 years of work experience.

    Preferred Certifications

    • Programming Language/s Certification (Java, C++, Python, JavaScript, or similar)

    Knowledge & Skills

    • Agile Methodology
    • Amazon Web Services
    • Application Programming Interface (API)
    • Automation
    • Computer Science
    • Docker (Software)
    • Full Stack Development
    • Java (Programming Language)
    • Kubernetes
    • Microservices
    • Python (Programming Language)
    • Scalability
    • Software Development
    • Software Engineering

    Cross-Org Skills

    • Effective Communication
    • Results Orientation
    • Learning Agility
    • Digital Fluency
    • Customer Centricity

    Impact & Scope

    • Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.

    Disclaimer

    • This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

    Sustainable impact is HP's commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision - to create technology that makes life better for everyone, everywhere.

    HP is a Human Capital Partner - we commit to human capital development and adopting progressive workplace practices in India.

    #LI-POST

    Equal Opportunity Employer (EEO):

    HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).


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