Front Office Associate - Rishikesh, India - EllBee Hospitality Worldwide

EllBee Hospitality Worldwide

Verified Company

Rishikesh, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Information:

Industry

Hospitality
***Work Experience

4-5 years
***Salary

16000
***City

Rishikesh
***Province

Uttarakhand
***Country

India
***Postal Code

249201
EllBee Ganga View is an upscale, luxury boutique hotel nestled in the heart of Rishikesh. Our property boasts stunning views of the River Ganga and offers our guests a tranquil and rejuvenating experience.

Our commitment to personalized service, sustainability, and attention to detail ensures that our guests enjoy a truly exceptional stay.

We are currently seeking a friendly and professional Front Office Associate to join our team.

If you have a passion for hospitality and a commitment to delivering exceptional customer service, we would love to hear from you.

Greet and welcome guests upon arrival, ensuring a smooth and efficient checkin and checkout process.
Provide guests with information about hotel facilities, services, and local attractions, assisting with reservations and bookings as needed.
Answer guest inquiries and address any concerns or complaints professionally, escalating issues to the appropriate department or manager when necessary.
Maintain accurate records of guest reservations, room assignments, and billing information, ensuring data integrity and confidentiality.
Coordinate with housekeeping and maintenance departments to ensure guest rooms are clean, wellmaintained, and ready for occupancy.
Assist with cash handling and payment processing, adhering to established financial procedures and protocols.
Support fellow front office team members and contribute to a positive work environment.
Perform additional administrative tasks as required, such as preparing reports, managing lost and found items, and maintaining guest communication logs.

Requirements:

High school diploma or equivalent; hospitalityrelated training or education is a plus.
Prior experience in a customer service role, preferably in the hospitality industry.
Excellent communication and interpersonal skills, with fluency in English; knowledge of additional languages is a plus.
Familiarity with hotel management software and Microsoft Office suite.
Strong organizational and multitasking abilities, with a keen eye for detail.
Commitment to delivering exceptional customer service and the ability to handle difficult situations with tact and diplomacy.
Flexibility to work various shifts, including weekends and holidays, as required.
A genuine passion for delivering exceptional guest experiences

Benefits: