- Answerinbound chats emails and cases from customers and contractors in aprompt knowledgeable and courteous manner documenting allinformation into call tracking system
- Providesupport in the troubleshooting and diagnosis of grid tie solarinverter issues encountered in the installation and start upproducts by using general knowledge product schematics data storedin knowledgebase and other sources of informationavailable.
- Work together with operations tovalidate the authorization to release parts needed to solveproblems encountered by customers andcontractors.
- Provide updates to knowledgedatabase used by other technical support representatives with newtroubleshooting information discovered in the resolution ofcustomer calls.
- Manage the monitoring databaseof customer installations.
- Document allactivity in ticketing system and other database softwareplatforms.
- Create layouts on the monitoringsite at customer s request.
- Excellentinterpersonal skills and proven ability to build rapport andestablish/keep working relationships with customers peers andmanagers.
- General understanding of MicrosoftOffice products and utilize themefficiently.
- 13 years of experience inprofessional customer service and in technical helpline or remotesupport.
- Engineering or technical qualificationin electrical and electronics a must.
- Basicunderstanding of IP networktechnology.
- Experience with solar electricproducts. Exceptional listening and questioningskills.
- Outstanding written communicationsskills in English. Ability to multitask in a very fastpacedenvironment.
- Experience working for aninternational organization ispreferred.
- Ability to work in a continuousshift model.
- Excellent interpersonal skills andproven ability to build rapport and establish/keep workingrelationships with customers peers andmanagers.
- Business communication skills inEnglish
-
DevOps
5 days ago
UpMan Placements Bengaluru, IndiaJob Location · - Bangalore · - Experience (in Years) · - 3 - 5 · - Job Type · - Full Time · **Job Description**: · **Devops: · - JD- 1 openng** · 1. 3-5 years Experiences DevOps in a Product based company · 2. Needs to have Experience on Microsoft, IIS, SQL server, visual studio, ...
-
Product Architect
1 week ago
Siemens Digital Industries Software Bengaluru, India**Experience** - 15+ Years · Have experience in leading time frame estimates, work-package breakdown, capability definitions and quantity of resources estimates required to successfully implement the project. · Worked on technical support for PoC & demonstration/prototypes. · Led ...
-
Vehicle Specs/powertrain
1 week ago
Sterling Gtake E-Mobility Bengaluru, India**Department**:Engineering & Application Support · **Designation**: Team Leader / Specialist · **Exp**: 8 yrs+ · **Location**: Bangalore / Faridabad · **Roles & Responsibilities** · - Application Engineering on MCU & Motors - Selection, test, validation and optimization · - Work ...
-
Data Scientist
1 week ago
KeyPoint Technologies Bengaluru, India**Location: DRDO, Bangalore** · **Role** · **Experince** · **Qualification and Experience** · AI Specialist · 3 Yrs · Essential: · PHD/(Master's degree with 3 year of work experience) from computer science/ECE/Electronics department from · reputed institutes with specialization i ...
-
In bgsw bmc remedy servicenow professional
1 week ago
Bosch Group Bengaluru, India**Job Description**: · - End to End knowledge in the BMC Remedy AR System architecture, including best practice design and implementation · - Extensive experience in Development, Deployment, Migration and Rollouts for BMC Remedy ARS / ITSM Projects in latest versions · - Extensiv ...
-
Global Payroll Expert
1 week ago
Papaya Global Bengaluru, Karnataka, IndiaPapaya Global is a rapidly growing, award-winning B2B tech unicorn with a mission to revolutionize the payroll and payments industry. With over $400M raised from top-tier investors, our innovative technology provides a comprehensive solution for managing global workforces, from h ...
-
Entrepreneur in Residence
1 week ago
IELTSMaterial Bengaluru, IndiaCompany Description · **GetMyUni is a CollegeDekho group company.** · **GetMyUni is one of India's largest college decision-making platforms in India, disrupting the college admissions space. We serve over 50M+ users annually.** · **GetMyUni and IELTSMaterial are a part of the Co ...
-
Tele Collection Executive
1 week ago
DrinkPrime Bengaluru, India**About DrinkPrime**: · DrinkPrime is a subscription-based drinking water solution that began as a response to the unreliable supply of safe drinking water across Urban India. Over time we have evolved into an organisation that is driven by a singular mission, to change the way p ...
-
Aml Sme
1 week ago
Tookitaki Holding PTE LTD Bengaluru, IndiaTookitaki is looking for a passionate AML Specialist with a flair for sales who will play a key role to qualify, close a deal and board clients. You will be required to leverage your expertise in compliance space and help sales teams provide the right solution to the client. Some ...
-
Network Infrastructure
1 week ago
Quess IT Staffing Bengaluru, India**About Us** · "Magna Infotech, now Quess IT Staffing, is India's largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in ove ...
-
Spec Rsg Operations-1
1 week ago
Empower Bengaluru, Karnataka, India**Grow your career with a growing organization** · Whether they're helping people reach their long-term financial goals or providing personal wealth management strategies, every associate contributes to changing the lives of those we serve for the better. When it comes to job sat ...
-
Logistics Executive
12 hours ago
ENVI Global Tech Services Bengaluru, India**Purpose of the position** · - Overall responsibility for Customer Service dept. · - Strive to continually improve and build the customer service department and ensure company's service standards and policies are fully implemented at all times. Ensure mínimal customer complaints ...
-
Program Associate
1 day ago
WELLS FARGO BANK Bengaluru, India**About this role**: · Wells Fargo is seeking a Quantitative Analytics Specialist... · **In this role, you will**: · - Develop, implement, and calibrate various analytical models · - Perform highly complex activities related to financial products, business analysis and modeling · ...
-
Medical Science Liaison, Onco
4 days ago
ABBVIE Bengaluru, Karnataka, India**2.** Serve as a point of contact within the Medical Affairs team for external experts within an assigned geographic area in order to satisfy their needs for scientific knowledge in assigned therapeutic area and, when requested, relevant AbbVie medicines, to support their safe, ...
-
Functional Sme
4 days ago
iXceed Solutions Bengaluru, Karnataka, India**Job Title**: Functional SME · **Location**: Bangalore · **Role Type**: Contract · **Functional SME plays a vital role in our journey to lead the banking industry in creating a digital-first** · **environment.** · **We are looking for a talented and driven Payments SME with Func ...
-
Pbe - Client Service Role
3 days ago
Barclays Bengaluru, Karnataka, IndiaJob Title: PBE - Client Service Role · Location: Delhi · About Barclays · Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around th ...
-
Sales & Onboarding Supervisor - Bangalore
3 days ago
Moove Bengaluru, Karnataka, India**About Moove** · Moove is on a mission to make the world more productive and successful by redefining · access to auto finance and vehicle ownership. Our starting point is a technology-enabled · lending model to radically transform the availability of auto finance and vehicles f ...
-
Network Security-l2
4 days ago
IBM Bengaluru, India**Introduction** · As a Service Delivery Specialist, you are the face of IBM for our customers. Your clients' success depends on your ability to understand their needs and respond to requests for new services. This role is an integral part of both account planning and delivering ...
-
An'yst, Sales Support
12 hours ago
Standard Chartered Bengaluru, India**Job***: Institutional Banking · **Primary Location***: Asia-India-Bangalore · **Schedule***: Full-time · **Employee Status***: Permanent · **Posting Date***: 30/Nov/2023, 9:57:59 PM · **Unposting Date***: Ongoing · **The Role Responsibilities** · **Job Role** · The primary resp ...
-
Lead Generation Specialist
1 day ago
gigin Bengaluru, IndiaCompany Description · Gigin is a tech platform transforming the informal economy by providing opportunities for the gig workforce and businesses in the informal gig economy. By leveraging deep-driven technology the world-class leadership of Gigin has already been creating success ...
Technical Service Specialist- Tier 1 - Bengaluru, India - Solaredge
Description
Power the Future withus
SolarEdge (NASDAQ: SEDG) is aglobal leader in highperformance smart energy technology with over5000 employees offices in 34 countries and millions of productsinstalled in over 133 countries.
Our diverseproduct offering comprises intelligent solar inverters batterystorage backup systems EV charging and complete home energymanagement ecosystems.
By leveraging worldclassengineering capabilities and with a relentless focus on innovationwe strive to create a world where clean green energy from the sunis the primary source of power for our homes businesses and justabout everywhere we thrive.
We are looking forTechnical Service Specialists to join our growing Global TechnicalCentre to provide innovative solutions for international marketsincluding North America and Europe. This is an opportunity tobecome an expert in the SolarEdge product offering and the solarindustry in general. Based in our brandnew offices we will be ableto provide a collaborative environment transportation meals and acompetitive compensationpackage.
**This position willrequire regular night and weekendshifts.**
What willyou be doing
India
City:
Bangalore
Requirements :
SolarEdgerecognizes its talented and diverse workforce as a key competitiveadvantage. Our business success is a reflection of the quality andskill of our people. SolarEdge is committed to seeking out andretaining the finest human talent to ensure top business growth andperformance.
RemoteWork :
Yes
Employment Type :
Fulltime