Product Support Executive - Pune, India - Practice League

Practice League

Verified Company

Pune, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

We are looking for smart, passionate members with good communication skills for our product support team.

As part of the product support team, you will resolve client issues, provide them with assistance in configuring and using our products.

Roles and Responsibilities:

Provide excellent Client service in a proactive, timely and efficient manner.
Take ownership of client issues and ensure to resolve them within the allocated SLA
Interact with users to understand the issues in detail and document it
Collaborate with internal teams and represent the clients while figuring out solutions and workarounds.
Conduct training sessions for end users on various features and releases
Assist clients configure the product as per their process requirements

Technical and Soft Skills requirements:

35 Years of experience in software product support / client facing roles
Prior work experience in SaaS product companies is an added advantage
Clear verbal and written communication skills
Approachability and understanding sensitivity of client issues
Good team working skills and ability to collaborate with internal teams as well as end clients.
Openness to understand new technologies and tools