Semi Voice - Bengaluru, Karnataka, India - Eventbeep

Eventbeep

Verified Company

Bengaluru, Karnataka, India

5 days ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

**Key Responsibilities:
- **Handle customer inquiries, issues, and complaints effectively and efficiently

Liaise with different departments to resolve customer issues within the defined timelines
Accurately log and document all customer interactions and resolutions in the CRM system
Keep uptodate with product and service knowledge to effectively address customer concerns
Follow communication procedures, guidelines, and policies to maintain customer satisfaction

Continuously strive to improve customer service skills and knowledge to provide top-notch service to customers

Meet or exceed individual and team performance targets as defined by the company Qualifications and Skills:
High school diploma or equivalent required, Bachelor's degree preferred
6 months of experience in a customer service or semi

- technical support role, preferably in a BPO environment

Excellent communication both verbal and written
Strong problemsolving and analytical abilities
Ability to handle multiple tasks in a fastpaced environment

Customer-centric mindset with a strong focus on customer satisfaction

Proficient in using CRM systems and MS Office Suite

Willingness to work in rotational shifts, including weekends and holidays
Ability to work in a team and collaborate effectively with different departments Benefits:

Competitive salary package

Health insurance and other benefits as per company policies
Opportunities for career growth and development

Opening for SEMI VOICE

Graduates/ Under graduates

6 months of experience (Any BPO Voice or Semi Voice)

Salary: 35000 СТС

English, Hindi and South languages

Languages:
Work Bommanahalli, Silk Board. Bangalore

Interview Mode:
F2F and Client Round Virtual

Salary:
₹30, ₹35,000.00 per month

Schedule: