Unix Support 4 to 9 Yrs Pune, Chennai and Hyderabad - Capgemini

Capgemini
Capgemini
Verified Company
Hyderabad, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Strong working experience in L2 support with Unix shellscripting environment and development experience

  • Should be strong in SQL queries
  • 4+ years of experience in supporting project with ticketing tools
  • Prioritize Alerts based on severity and type
  • Perform Root Cause Analysis by analyzing the issue and the code to determine impact Assign to Dev team with RCA findings
  • Timely escalation to Dev team in case of high priority issues that L2 team needs support on
  • Systematic and timely communication to stakeholders across various channels based on severity of the issue
  • Weekend Maintenance support monitor critical alerts attend to any escalations from Helpdesk and Production management teams on a need basis
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